Complaint Handling


  1. 1. The State agency ensures the following:
  2. 2. The State agency uses a discrimination complaint form it has developed for acceptance of a complaint.
  3. 3. The State agency establishes and ensures that local agencies implement specific timeframes concerning discrimination complaints:

1. The State agency ensures the following:

  • WIC Program applicants and participants are informed where and how they may file a complaint of discrimination. - Checked
  • all local agency staff are trained in discrimination complaint procedures - Checked
  • all written and verbal complaints alleging discrimination based on race, color, national origin, age, sex, or disability are accepted from applicants and participants by State agency and local agency staff. - Checked
  • complaints alleging discrimination based on race, color, national origin or age are forwarded to the Secretary of Agriculture in Washington, D.C. through an FNS-established complaint procedure. (Regional Office receives copy of all complaints.) - Checked
  • complaints alleging discrimination based on sex or disability are forwarded to the FNS regional civil rights office (for those State and local agencies without an FNS-approved grievance procedure in place). - Checked
  • complaints alleging discrimination based on sex or disability are processed by State and/or local agencies under a grievance procedure approved by FNS.

ADDITIONAL DETAIL: Civil Rights Appendix and/or Procedure Manual (citation):

2. The State agency uses a discrimination complaint form it has developed for acceptance of a complaint.

  • Yes - Checked
  • No

ADDITIONAL DETAIL: Civil Rights Appendix and/or Procedure Manual (citation):

3. The State agency establishes and ensures that local agencies implement specific timeframes concerning discrimination complaints:

  • An individual has the right to file a complaint within 180 days of the alleged discriminatory action. - Checked
  • All complaints are processed and closed within 90 days of receipt. - Checked

ADDITIONAL DETAIL: Civil Rights Appendix and/or Procedure Manual (citation): WIC PPM, Part 1, Section 5