No-Show Rate


  1. 1. Policies and Procedures for Missed Certification Appointments and Food Instrument Pick-Up (No-Shows)
  2. 2. Monitoring No-Show Rates

1. Policies and Procedures for Missed Certification Appointments and Food Instrument Pick-Up (No-Shows)

  1. The State agency has specific policies and procedures to ensure follow-up of no-shows for (check all that apply):
    • initial certification for any potential participant
    • subsequent certifications for high-risk participants - Checked
    • subsequent certification for any current participant
    • food instrument pick-up
    • food instrument non-redemption
    • State agency has no specific policies and procedures for no-show follow-up
  2. The local agency attempts to contact each pregnant woman who misses her first appointment to apply for participation in the Program in order to reschedule the appointment. Such procedures include (check all that apply):
    • At the time of initial contact, the local agency obtains the pregnant woman's address and telephone number - Checked
    • If the applicant misses her first certification appointment, an attempt is made to contact her by telephone or mail. - Checked
    • If contact is established by phone, she is offered one additional certification appointment.
    • If she cannot be reached by phone, the local agency sends the applicant a postcard or letter asking that she contact the local agency for a second appointment.
    • A second appointment is provided upon request from the applicant.

2. Monitoring No-Show Rates

  1. The State agency has (check all that apply):
    • standards defining acceptable no-show rates
    • policies and procedures designed to assist local agencies to improve no-show rates
    • sanctions that may be applied to local agencies that have chronically unacceptable no-show rates
    • provides regular feedback to local agencies concerning no-show rates - Checked
    • no specific policies or procedures concerning local agency no-show rates

ADDITIONAL DETAIL: Caseload Management Appendix See Appendix H, Management Evaluation Tool and/or Procedure Manual (citation): WIC PPM, Part 3, Section 12

  1. As a matter of standard procedure, the State agency monitors no-show rates through (check all that apply):
    • State agency does not monitor local agency no-show rates
    • local agency reviews - Checked
    • automated reports - Checked
    • local agency reports on no-show rates
    • other (specify):

ADDITIONAL DETAIL: Caseload Management Appendix See Appendix H, Management Evaluation Tool and/or Procedure Manual (citation):