Vendor Training


  1. 1. Vendor Training - General
  2. 2. Delegation of Vendor Training
  3. 3. Documents for and Documentation of Vendor Training

1. Vendor Training - General

  1. Annual vendor training covers the following content (check all that apply):
    • Purpose of the WIC Program - Checked
    • Supplemental foods authorized by the State agency - Checked
    • Minimum varieties and quantities of supplemental foods that must be stocked - Checked
    • Obtaining infant formula only from sources included in the State agency's list of State licensed infant formula wholesalers, distributors, and retailers, and manufacturers registered with the U.S. Food and Drug Administration - Checked
    • Procedures for obtaining prior State agency approval to provide incentive items to WIC participants
    • Procedures for transacting and redeeming food instruments - Checked
    • Vendor sanction system - Checked
    • Vendor complaint process - Checked
    • Claims procedures - Checked
    • Changes in program requirements since the last training - Checked
    • Recordkeeping requirements - Checked
    • Replacement food instruments
    • Participant complaints - Checked
    • Vendor requests for technical assistance - Checked
    • Reauthorization - Checked
    • Reporting changes of ownership, location, or cessation of operations - Checked
    • Procedures for appeal/administrative review - Checked
    • Training employees - Checked
    • WIC/FSP sanction reciprocity and information sharing - Checked
    • Other (specify):
  2. Vendors or vendor representatives receive training on the following occasions and/or through the following materials (check all that apply):
    • On-site (in-store) meetings/conferences - Checked
    • Off-site meetings/conferences
    • During routine monitoring visits (e.g., educational buys) - Checked
    • When specialized technical assistance is requested - Checked 
    • Written materials (e.g., newsletters) - Checked
    • Audiotapes or videotapes
    • Teleconference or videoconference
    • Vendor hotline - Checked
    • State or local agency website
    • Other (specify):
  3. Vendors or vendor representatives receive interactive training as follows (check all applicable responses):
    • At or before initial authorization - Checked
    • At least once every three years
    • Annually or more frequently than once every three years - Checked
  4. The following method(s) are used to evaluate the effectiveness of vendor training (check all that apply):
    • Evaluation forms provided with training materials
    • Pre-tests and/or post-tests regarding vendor policies, procedures, and practices
    • Statistical indicators, such as a reduction in food instrument errors - Checked
    • Educational buys - Checked
    • Record reviews - Checked
    • Informal feedback from vendors and/or participants
    • Vendor advisory councils
    • Not applicable
    • Other (specify):

ADDITIONAL DETAIL: Vendor Management Appendix VMC 672.300 and/or Procedure Manual (cite):

2. Delegation of Vendor Training

  1. The State agency delegates its vendor training to:
    • Its local agencies
    • A contractor - Checked
    • A vendor association/representative; specify: reference contracts with IRMA, IFRA and Ross.
    • Another State agency; specify:
    • Not applicable
  2. Indicate the frequency at which the State agency performed the following activities during the past fiscal year:
    • 1 Times per FY - Provided comprehensive training materials to delegated trainers
    • 1 Times per FY - Provided instruction on vendor training techniques to delegated trainers
    • 1 Times per FY - Monitored performance of delegated trainers to ensure the uniformity and quality of vendor training
    • Not applicable
    • Other (specify):

ADDITIONAL DETAIL: Vendor Management Appendix VMC 672.310 and/or Procedure Manual (cite):

3. Documents for and Documentation of Vendor Training

  1. The State agency or the entity to which it delegates vendor training documents the content of and vendor participation in annual vendor training:
    • Yes - Checked
    • No
  2. Vendors or vendor representatives are required to sign an acknowledgement of training when they have received the following types of training (check all that apply):
    • Interactive training
    • Annual training - Checked
    • Educational buys - Checked
    • Monitoring visits - Checked
    • Remedial training - Checked
    • Other (specify):
  3. The State agency produces a Vendor Handbook:
    • Yes
    • No - Checked
    • If yes, provide in Vendor Management Appendix or cite Procedure Manual Reference.

ADDITIONAL DETAIL: Vendor Management Appendix VCM 672 all parts. and Vendor Contract and/or Procedure Manual (cite):