Illinois Department of Human Services will never call or text you to ask for your personal information, Link card number or PIN. Only use the number on the back of your Link card 1-800-678-LINK (5465), Illinois Link Card Website (ebtEDGE.com) or the ebtEDGE app to access your Link account.
Protect your benefits by changing your PIN monthly or freezing your card on Illinois Link Card Website (ebtEDGE.com)
There are two ways to manage your Illinois Link Account
Listen for the language options of English, Arabic, Chinese, Polish, Spanish, or Russian.
To speak your responses, wait through the prompts until asked to speak your 16-digit or 19-digit card number.
When you call the Help Line, if you do not have your card number, do not enter anything and wait until you are asked if you would like to use your social security number, date of birth and PIN.
The social security number and date of birth are usually for the primary card holder, but may be for someone else in the case.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services