There are two ways to manage your Illinois Link Account
Listen for the language options of English, Arabic, Chinese, Polish, Spanish, or Russian.
To speak your responses, wait through the prompts until asked to speak your 16-digit or 19-digit card number.
When you call the Help Line, if you do not have your card number, do not enter anything and wait until you are asked if you would like to use your social security number, date of birth and PIN.
The social security number and date of birth are usually for the primary card holder, but may be for someone else in the case.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2020 Illinois Department of Human Services