Individuals Interested in Services
For information regarding covered services, please access the Division of Developmental Disabilities (DDD, the Division) Community Service Agreement and Program Manuals.
The Division contracts with third-party entities called Independent Service Coordinator (ISC) Agencies. The ISC Agency will assist families and individuals with enrolling on our waiting list, entering services, and ongoing case management. The ISC Agency will assist you with registering on the PUNS database.
You can find the ISC Agency for your area online by visiting the IDHS Office Locator. The office type for the Division's services is "Developmental Disabilities," and you can select your county from the dropdown. The Locator will return the contact information for ISC Agency nearest your county. You may also call the Developmental Disabilities helpline at 1-888-DD-PLANS or 1-866-376-8446 (TTY).
Typically, we have a waitlist for entering services, so access is not always immediate. However, if you feel the individual needing DDD services is in a crisis situation, please inform your ISC Agency as soon as possible. The ISC Agency can help you with understanding what is needed to meet crisis criteria and they can assist you with the process of applying for crisis services.
Community Services Region Structure Information
The DDD Home-Based Community Service (HCBS) system is divided into seven regions. This system provides a structure for communication, implementation, and coordination of HCBS programs. Region Representatives are State staff that can assist providers and are assigned to each region (view counties included in each region here: Service Provider Region list). Service providers are assigned based on their geographic service area.
State-Operated Developmental Center Location Information
State-Operated Developmental Centers (SODC) are residential programs serving people with developmental disabilities who have severe medical and/or behavioral needs. DDD operates seven SODCs. Find the locations, phone number, TTY number, and fax number for any of the seven current SODCs here: SODC Addresses
Please note: Only Choate Developmental & Mental Health Center provides both mental health and developmental disability services.
The SODC Transition Report identifies the people and their families that are currently exploring community placement opportunities.
More Information
