Client Assistance Program (CAP)

What is the purpose of this service?

The Client Assistance Program (CAP) helps people with disabilities receive quality services by advocating for their interests and helping them identify resources, understand procedures, resolve problems, and protect their rights in the rehabilitation process.

Who can receive these services?

Individuals with a disability who want to receive or are receiving Vocational Rehabilitation (VR) services are eligible for CAP assistance.

CAP can help people obtain answers to questions and resolve issues with VR, Centers for Independent Living, or community rehabilitation programs and workshops. CAP can also provide some guidance and advice on employment issues under the Americans with Disabilities Act, Title I.

What services are offered?

CAP will:

  • Assist individuals with problems they experience in seeking or receiving services.
  • Try to resolve issues at the lowest possible level (such as the local office), using advocacy skills, dispute resolution, and negotiation.
  • Assist or represent individuals in their appeals of decisions regarding services and, if necessary, represent them in court.
  • Work with the department, community groups, and advocacy organizations to resolve system problems.
  • Provide public education programs on the rights of individuals with disabilities and other related areas.
  • Provide information and referral to related services.

How are services provided?

CAP provides services through advocates and attorneys located throughout Illinois. All CAP services are free and confidential.

More Information

Client Assistance Program Video

Video del Programa de Asistencia al Cliente

For more information or to find the nearest CAP representative, contact:

Client Assistance Program
100 S. Grand Ave. E, Basement
PO box 19429
Springfield, IL 62794-9429

Phone: 1-800-641-3929
TTY: 1-888-460-5111

More facts about this program

CAP programs are operated nationwide under the auspices of the U.S. Department of Education, Rehabilitation Services Administration (RSA). You can learn more about vocational rehabilitation and CAP by visiting RSA's web site.