Contact IDHS

Customer Help Line: 1-800-843-6154 · 1-866-324-5553 TTY

Use the IDHS Customer Help Line for questions about case status, benefits, services or eligibility. Staff are available 8:30 am - 5:00 pm, Monday through Friday, except State holidays. For more information see Customer Frequently Asked Questions (FAQ)

Provider Help Line: 1-800-804-3833

Childcare Providers and Personal Assistants with questions about payments can call the IDHS Provider Help Line.

Local Offices

Find your local IDHS office with the Office Locator


To report suspected Cash, SNAP (Food Stamps) or Medical Assistance fraud: 1-844-453-7283 · 1-877-765-3459 (TTY) or Report Fraud


For news and media related questions, email Rachel Otwell and Daisy Contreras.

Freedom of Information Act

To make a Freedom of Information Act request, contact the IDHS FOIA Officer

Other Questions?

Use the Contact IDHS Form