Customer Help Line: 1-800-843-6154 · 1-866-324-5553 TTY
Use the Customer Help Line for questions about case status, benefits, services or eligibility. Staff are available 8:00 am - 5:00 pm, Monday through Friday except state holidays to answer your questions. An automated response is available after hours.
Frequently Asked Questions
Locate your local IDHS Offices with the Office Locator
100 South Grand Ave East
Springfield, Illinois 62762
401 S Clinton St
Chicago, Illinois 60607
For reporting fraud, please use the contact information below.
Cash, SNAP, or Medical Assistance Fraud
For media related questions, email IDHS Communications
Freedom of Information Act (FOIA) Requests
To make a request, please contact the Office of the General Counsel FOIA Officer.