Here's who to call to report...
To report...
Complaints about DHS Services
Call the DHS Help Line
800-843-6154 (voice), 866-324-5553 (TTY)
This line is staffed Monday through Friday, 8:00 a.m. to 5:30 p.m., except state holidays.
To report...
Suspected abuse or neglect of an adult with disabilities.
Call the OIG Hotline: 800-368-1463.
To report suspected abuse or neglect, you must call. Please do not send allegations by e-mail. Doing so may slow the investigation and jeopardize confidentiality.
This line is staffed 24 hours a day, seven days a week
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To report...
Suspected criminal act or other illegal activity.
Call the police or other local law enforcement agency:
dial 911 in an emergency.
If not an emergency or if 911 is not available in your area, check your local phone directory.
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Alleged abuse/neglect of anyone under 18.
Call the Department of Children and Family Services
800-252-2783 (voice), 800-358-5117 (TTY)
If you are outside of Illinois, call 217-524-2606
These lines are staffed 24 hours a day, seven days a week.
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To report...
Alleged abuse/neglect in a nursing home.
Call the Department of Public Health's Nursing Home Hotline:
800-252-4343 (voice), 800-547-0466 (TTY)
This line is staffed 24 hours a day, seven days a week.
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Abuse/neglect of anyone over 59 and not in a nursing home.
Call the Department on Aging's Elder Abuse Hotline:
866-800-1409 (voice), 888-206-1327 (TTY)
This line is staffed 24 hours a day, seven days a week.
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Alleged mistreatment by a health professional.
Call the Department of Financial and Professional Regulation:
For central and southern Illinois
217-785-0800 (Voice), 217-514-6735 (TTY)
For northern Illinois, including Cook County
312-814-6910 (Voice)
These lines are staffed Monday to Friday, 8:30 a.m. to 5:00 p.m., except state holidays.
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To report...
An alleged human rights violation.
Call the Guardianship and Advocacy Commission:
866-274-8023 (voice/TTY and is toll-free)
This line is staffed 24 hours a day, seven days a week.
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Suspected Medicaid fraud.
Call the Medicaid Fraud Task Force:
888-557-9503 (voice/TTY, and is toll-free)
These lines are staffed 24 hours a day, seven days a week.
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Alleged fraud/misuse of a LINK card.
Call the Department of Healthcare & Family Services' OIG:
1-844-453-7283/1-844-ILFRAUD (voice/TTY, and is toll-free)
This line is staffed 8:30-4:45 pm a day, Monday-Friday.
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To report...
Issues in the education of a child with a learning disability.
Call the State Board of Education's Problem Resolution Line:
800-262-6663 (voice), 217-782-1900 (TTY)
This line is staffed Monday to Friday, 8:30 a.m. to 5:00 p.m.
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To report...
Mistreatment by DHS local office staff.
File an online complaint with the Office of the Executive Inspector General or call the Hotline at 1-866-814-1113 (voice), 1-800-524-8794 (TTY)
These lines are staffed 24 hours a day, seven days a week.
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To report...
Other Complaints or Mistreatment
The above phone numbers are for reporting mistreatment. If none of the numbers fit your situation, please call the OIG Hotline at 800-368-1463, and we will try to find an appropriate office to help you.
