WAG 28-06-01 Ordering Link Cards and PIN Packets

Authorized Family Community Resource Center (FCRC) staff are responsible for ordering and inventorying Link Cards.

Inventory Link Cards regularly to maintain a month's supply. Reorder as needed. Though not required, an office with a high EBT volume may choose to use IL444-4702 Illinois Link Card Issuance and PIN Pack Log on a daily and weekly basis to assist with inventory.

To make an order, complete IL444-4703 ILLINOIS LINK CARD/KEY PAD/CARD READER FORM. Provide both the number of Link Cards on hand at the time of the order. Indicate the quantity of cards and/or packets requested. Email the order to the EBT Unit at the email provided on the form. The EBT Unit forwards the order to the EBT contractor. Notify the EBT Unit if the order has not been received from the EBT contractor within a week. 

Sign for a delivery of Link Cards delivered by the EBT contractor. Retain the delivery forms as documentation of the delivery. Link Cards must be ordered in lots of 250 cards per tray.

Reconcile the delivery form with the number of boxes  delivered. Ensure that the sequence numbers on the delivery form match sequence numbers on the boxes . Each sealed box of 250 Link Cards is labeled with a box number, and the first and last card number (PAN) in the sequence. Each sealed box  is numbered, and includes the first and last packet number (PCN) in the sequence.   

Contact the EBT Unit if there is any discrepancy with the number of units delivered, or with the sequence numbers of cards.