This abbreviation stands for Intermediate Care Facility (ICF). An ICF is a nursing home designation that identifies the need for some supervision and nursing care for the resident(s). The letters MR after ICF, as in ICF/MR, indicates that the ICF resident is developmentally disabled (mentally retarded).


This abbreviation stands for Individual Development Account. An IDA is a trust account established by or for a TANF customer or low-income person at risk of becoming dependent on TANF assistance. Money in an IDA may only be used for specific purposes.

IES dashboard

The first page a user sees when opening and logging onto IES. The Dashboard contains the user's schedule, tasks and announcements.

Illinois Comprehensive Health Insurance Program (ICHIP)

The high-risk health insurance pool for the State of Illinois.

Illinois Link

The Illinois Link system is an electronic delivery system of a customer's cash and SNAP benefits. Customers access benefits using the Illinois Link card that is similar to a bank card.

Illinois Medical Redetermination Project (IMRP)

A process to obtain electronic verification of eligibility to redetermine eligibility and enhance medical program integrity. Customers are required to provide verification when electronic verification is unavailable or conflicts with known information.

Inadvertent Household Error (IHE)

Overpaid SNAP benefits are classed as an Inadvertent Household Error (IHE) when there is no proof that the error is an Intentional Program Violation (IPV) and there is no proof that the overpayment was caused by agency error (AE), or the SNAP unit received the overpayment because benefits stayed at the old level while they were waiting for an appeal decision, or there is proof that the error was an IPV but the overpayment was made before any current IPV conviction or hearing waiver.


Income is money or payment received by a benefit unit. It is one of the financial factors used to determine eligibility and the benefit amount. Earned income is wages or salary received for services performed as an employee or from self-employment. Unearned income is from a source other than from work. Examples of unearned income are Social Security, unemployment insurance payments, investments, etc.


Income-averaging is a process for converting a weekly or bi-weekly income or expense to a monthly amount.

income in kind

Income received by, or paid on behalf of, a person in a form other than money.

income maintenance (IM)

Income maintenance (IM) refers to the activities related to ongoing management of a case after it is approved for benefits. IM staff are responsible for determining ongoing eligibility and benefit amount. They are responsible for making adjustments to a case when a change occurs.

income withholding

A process whereby support payments are automatically withheld from income. Most withholding is done by an employer who takes the money from the noncustodial parent's wages or salary. DCSS also collects unemployment insurance benefits and military pay through the withholding process.

Individual Number

A unique identifier for each individual within the IES system. All individuals who apply for benefits receive an individual number at application registration. This includes both recipients and non-recipients of benefits.


INS is the abbreviation for the Immigration and Naturalization Service (INS). The INS is the federal agency responsible for admitting noncitizens into the U.S., issuing identification papers to noncitizens, and keeping records of noncitizens admitted to the U.S.


Intake refers to Family Community Resource Center activities involved with processing initial applications for benefits. Intake includes responding to inquiries about the application process, determining an applicant's eligibility for benefits, determining benefit amount, and identifying an applicant's service needs.

Integrated Eligibility System (IES)

A computer system for medical, SNAP and cash benefits eligibility determination and case management to replace AIS, ACM, IPACS, VIS and the CDB.

Intentional Program Violation (IPV)

An Intentional Program Violation (IPV) happens when a customer does not tell the truth or misleads DHS about any facts that affect SNAP eligibility, or violates SNAP policy on the legal use of SNAP benefits.

Interactive voice response (IVR)

Software that allows a computer to interact with callers through the use of voice and tones input via a telephone keypad (e.g., Dial 1 for . . .).


Refers to a data transfer between two systems.

Internal Revenue Service (IRS)

The federal agency responsible for tax administration, collection and enforcement. The IRS is involved in healthcare reform because the technical mechanism for health coverage subsidies on the Marketplace are tax credits.


Cases where the child support customer lives in Illinois and the noncustodial parent lives in another state (initiating) or cases where the child support customer lives in another state and the noncustodial parent lives in Illinois (responding).

involuntary transfer

Loss of interest in property by other than choice of the person who has title to it. This might occur because of foreclosure, a tax sale, etc.


IPACS is the acronym for the Illinois Public Aid Communication System, a legacy system for processing information and updates to cases. 


IPE stands for initial prorated entitlement. An IPE is issued when the first benefit check is for part of a payment month. The IPE represents prorated payment for the number of days of the first month for which the applicant is determined eligible.

new manual textISETS

Illinois SNAP Employment and Training System (ISETS) is the tracking system for participation in the Voluntary SNAP Employment and Training Program (SNAP E&T).

IV-A Agency

The Agency that administers the TANF program. In Illinois it is the Department of Human Services (DHS).

IV-D Agency

The organizational unit that administers the child support program. In Illinois, it is the Department of Healthcare and Family Services (HFS), through the Division of Child Support Services.

IV-D program

The child support program in accordance with the provisions of Title IV-D of the Social Security Act (42 U.S.C. Section 651 et seq.). Each state is required to provide child support services.