a SNAP overpayment is repaid using the following methods:
Customers who have their SNAP benefits expunged and have an outstanding SNAP overpayment will have
their overpayment reduced by the expunged amount.
Collection action may be taken against all adult SNAP unit members at the same time.
Once an overpayment claim has been entered on the Accounts Receivable System (ARS), BOC sends a demand letter and repayment agreement to the client. If a client contacts the Family Community Resource Center about the letter, refer the client to the Family Community Resource Center Financial
Recovery Coordinator (FRC) or the Family Community Resource Center designee.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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