When there is no on-site interpreter, call the Office of Hispanic/Latino Affairs, (Translator Bank), Chicago at (312) 793-3613. The Office of Hispanic/Latino Affairs maintains the language bank and accesses the bank to find an employee who interprets in the language needed.
If there are no Department interpreters available, the Office of Hispanic/Latino Affairs, Chicago, will use all available means to coordinate all efforts, with your assistance, to seek other sources for interpreters. Other sources may be ethnic or service organizations, community colleges, universities, or other qualified persons.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2020 Illinois Department of Human Services