WAG 22-09-03: Refusing to Cooperate with Quality Control (QC) Review (SNAP)

PM 22-09-03

See WAG 17-04-03-e, for denying a revised textSNAP and/or State Food EDG that contains a household member(s) that refused to cooperate with a quality control review.

When a revised textSNAP or State Food household EDG member who was denied or canceled for refusing to cooperate with a quality control review reapplies during the sanction period:

revised text

  1. (FCRC) Review the Electronic Case Record (ECR), the copy of BSNAPI Findings/FCRC Action (IL444-263) and/or BSNAPI Findings/FCRC Action Negative Case Action (IL444-263N), and the case comments before interviewing the customer.
  2. (FCRC) Explain to the household that their application for Food Assistance will be denied unless they have cooperated with the QC review or their sanction period has passed. Note: Sanctioned households who reapply after the 95th day of the penalty period (January 4th) or after, must also verify all factors of eligibility for Food Assistance.
  3. (FCRC) Interview and process the application in IES. Do not prohibit a sanctioned household from applying for benefits.
  4. (IES) Eligibility runs the appropriate checks for individuals in the SNAP and State Food EDG(s) with a refusal to cooperate sanction and determines if they have cooperated with the QC review since the sanction was implemented or if their application date is after the end of their sanction period.
  5. (IES) If no cooperation date is found and the application date is still within the sanction period, the request for Food Assistance will be denied and IL444-0360C generated.
  6. (IES) If the application date is after the end of the sanction period or a cooperation date is found on an application received prior to the end of the sanction period and all other factors of eligibility are met, the request will be approved for Food Assistance benefits and Notice of Decision (IL444-0360C) generated. However, if the application is received after day 95 of the penalty period (January 4th or after, it will also require all Food Assistance factors of eligibility to be verified prior to approval.

Note: Entitlement to expedited service does not exist until cooperation with QC has been demonstrated by the Food Assistance household.