The FCRC has primary responsibility for answering questions.
If the Funeral and Burial Unit receives a written question:
NOTE: If Funeral and Burial does not receive a copy of the FCRC response within 30 days, they will send a copy of the unanswered question to the regional office for follow-up.
When the Funeral and Burial Unit receives a phone question the caller must provide:
If the caller does not have the required information or if the question concerns more than one case, Funeral and Burial asks that the question be put in writing.
For phone questions with the needed information:
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
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