PM 22-02-00: Replacing Cash and/or Medical Card

WAG 22-02-00

Illinois Link benefits that are lost, stolen, or misused are not replaced.

Lost or stolen benefits issued by check (see PM 22-01-03-b) are replaced when certain conditions are met.

Do not replace lost or stolen checks endorsed by the client. Endorsed checks and cash cannot be replaced.

A client may need proof of the amount and expected date of receipt of replaced benefits, e.g., for a landlord. Provide the client with a written statement if they request one.

revised textAn HFS Medical Card can be replaced.