Link cards will be mailed by the Link contractor for cash and SNAP case approvals except for the following instances when FCRCs will continue to issue the cards:
The same person cannot be responsible for authorizing the benefits on a case and issuing the Link card. In the rare event that this must occur due to the lack of staff availability and prior to issuing the card, the worker must request and be given written approval from a supervisor, local, or regional administrator who will verify correct procedures have been followed.
The cards are mailed to the customer address on file with DHS. It is critical that staff update the customer's address whenever a change is reported. Staff should stress with the customer the importance of reporting address changes right away.
Issue one Illinois Link card per case. The Illinois Link card is issued to the payee of the case.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
IDHS Office Locator
IDHS Help Line
© 2023 Illinois Department of Human Services