WAG 22-01-01-a: Training

PM 22-01-01-a

(FCRC) Provides all cash and revised textfood assistance customers with the Illinois Link Program Brochure, WCS 9203.

(FCRC) When mailing the Link card, also send the Illinois Link Program Brochure, WCS 9203.

The brochure is available in six languages, with corresponding form numbers listed below:

  • revised text17361I001 - English version
  • revised text17362I001 - Spanish version 
  • revised text17365I001 - Arabic version
  • revised text17363I001 - Polish version
  • revised text17364I001 - revised textChinese version
  • revised text17366I001 - revised textRussian version

The brochure includes the following information:

  • Care of the Illinois Link card (e.g., protection of the magnetic stripe).
  • How to use and secure the Illinois Link card.
  • How to use and secure the PIN.
  • How to make an inquiry or report a problem with a purchase or withdrawal.
  • Helpline phone number.
  • Use of the Helpline Service.
  • Web site information.
  • How to get benefit balances.
  • Replacement card policy.
  • How to report lost and stolen cards.
  • Responsibilities and liabilities for reporting lost or stolen Illinois Link cards.
  • How to get a new PIN.

When discussing with customers, tell the customers to keep the card, as they will not receive a new card each month . Remind customers to use the checking option to withdraw cash benefits at ATMs. Customers can only get cash if they receive cash assistance. Customers cannot get cash from an ATM if they only receive revised textFood Assistance benefits.

Remind customers to call the Illinois Link Help Line at 1-800-678-LINK (5465) and the Link Card website at www.link.illinois.gov for pending deposits, benefit availability dates, account balances, revised textFood Assistance certification date and transaction requests. A customer who is an RPY needs to know the correct identifying information to give when calling the Helpline or visiting the Link Card website.