CESSA - Region 11 Committee Meeting Approved Minutes 09/15/2025

CESSA - Region 11 Committee Meeting Approved Minutes 09/15/2025

Time: 11:00 am - 1:00 PM

Via Webex

Meeting Minutes-(Months April and May)-Approved by: Eddie Markul, M.D., Eugene Humphrey, Tiffany Patton-Burnside, Jim Poole, Sandra Heidt, Jessica Gimeno, Matthew Fishback, Karah Kohler, Klaudia Carpenter, Kenji Grandberry, Dr. Chenetra Washington

Call to Order/Introductions:

  • Meeting called to order at 1:03p by Dr. Eddie Markul
  • Members Present: Eddie Markul, M.D.,(video) Eugene Humphrey, (video)Tiffany Patton-Burnside, (video) Jim Poole, (video) Sandra Heidt, (video) Jessica Gimeno, (video) Matthew Fishback, (video) Karah Kohler, (video) Klaudia Carpenter, (video) Kenji Grandberry, (video) Dr. Chenetra Washington(video)
  • Members Absent: Cosette L. Ayele, Jonathan Zaentz, Rhonda Anderson, Nestor Flores, Greg Lee, Jenique Dean, Jeffrey Jamrock

Meeting Logistics/Open Meetings Act:

  • Meeting recorded in accordance with the Open Meetings Act site at the Office of the Illinois Attorney General
  • Minutes to be provided to the Illinois Department of Human Services Division of Mental Health
  • Meetings are recorded. You may choose to turn off your camera.
  • Minutes will be posted at the Illinois Department of Human Services Division of Mental Health on the Open Meetings page.
  • Minutes will be posted after they have been approved at the following RAC meeting.
  • Please remain mute during the meeting unless you want to have some discussion. If you would like to speak, please raise your hand to get the presenters' attention.
  • Only appointed members may contribute to the discussion at any point during the meeting. Members of the public will be able to speak during the "Public Comment" session of the meeting.

State updates:

  • Mandatory training needs to be completed by members by end of the calendar year.
  • 988 lifeline centers, the federal government is discontinuing the 988 lines for Spanish speaking and the LGTBQ+. The state is training the 7 988 centers we have in Illinois to pick up those resources for those who are needing someone who speaks Spanish or work with the LGTBQ+ community.
  • Interim Risk Level Matrix: A year and a half ago when the interim risk level matrix was introduced, two pilots were introduced. The Total Response and the Priority Dispatch pilots used the interim risk level matrix and after the pilot periods would be revisited.
  • Six meetings were held by standards and protocols technical subcommittee to review the interim risk level matrix.
  • The interim risk level matrix is a document that is used by the vendors to guide them on writing the scripts and protocols that are used by the PSAP with the exclusion of the city of Chicago. The interim risk level matrix is not a document that is used by the telecommunicators.
  • The updated Risk Matrix was voted on and approved. In the month of September, the document is moving forward.
  • Some of the changes were: 1) define co responder model 2) language on criminal activity 3) change response time and 4) define when mobile crisis should respond to an unknown status or well-being check.
  • The update matrix changed all levels for mobile crisis response time to sixty minutes.
  • Other changes included removing the use of words such as psychosis and replace those words with symptom descriptions, removing the terminology of verbal aggression in level four and move that to level three. Offering examples of non-lethal weapons and clarifying domestic violence calls as requiring law enforcement responses.
  • The Power Phone pilot (formerly Total Response) concluded at the end of June, and Priority Dispatches is in the process of concluding now. There will be a data analysis done of the pilots.
  • The APCO code pilot, which was to have started August fifteenth has been delayed. It is our hope that that will start within the next couple of weeks, and we'll just go into full implementation, so it won't be a pilot phase.
  • Those PSAPs that were in pilots are now in full CESSA implementation flow. And over the course of the next quarters, more PSAPs will be added into the implementation. As we add more PSAP, more mobile crisis response teams will be added.
  • The statewide PSAP administrator and her advisor will be looking at PSAPs that can pick up the charge for the next wave of implementation, likely 21 PSAP's.
  • Over the next six quarters until 2027 we'll have all of the PSAPs incorporated into the CESSA implementation.

Chicago CARE Pilot:

  • Managing budgetary constraints

Sub Regional Model

  • None at this time

590 Crisis CARE System /Mobile Crisis Response Teams:

  • None at this time

988/NAMI :

  • None at this time

Initiative Discussion:

  • None at this time

Hyperlocal Level:

* None at this time

Additional topics:

  • HRDI will be transitioning from their role as Co- Chair. We are actively looking for replacements.
  • Summit will be next month in person and getting guest speakers (Chicago 911, 988, MCRT, CTA, NAMI, Stephon Watts' mother, etc.)
  • October 20th date in person at Access Living for Summit, virtual option will be available.

Questions from the Committee:

  • None

Public Comment:

  • None

Next Steps:

  • Next meeting will be October 20, 2025 in person and virtual option will be provided if absolutely needed. Meeting to follow the Summit will be November 17, 2025.

Meeting adjourned at 1:47p

Adjournment approved by: Eddie Markul, M.D., Eugene Humphrey, Tiffany Patton-Burnside, Jim Poole, Sandra Heidt, Jessica Gimeno, Matthew Fishback, Karah Kohler, Klaudia Carpenter, Kenji Grandberry, Dr. Chenetra Washington