Shelter Diversion Program (SD)

What is the purpose of this program?

The Shelter Diversion Program prevents homelessness at the front door of the homelessness response system by helping people identify immediate alternative housing arrangements and, if necessary, connecting them with services and financial assistance to help them remain in or return to permanent housing. Every effort should be made to divert program participants to other housing solutions at their first contact with the homelessness response system. This program's intent is to limit the trauma of homelessness on the individual or family and keep limited shelter beds available for those most in need. Shelter diversion does not act as a barrier to shelter.

Who can receive these services?

Homeless people or homeless families and those who are at risk of falling into homelessness can receive services

What services are offered?

  • Housing Location
  • Outreach and Engagement
  • Advocacy
  • Alcohol and Substance Use Services
  • Case Management
  • Childcare
  • Counseling Services
  • Domestic Violence Services
  • Education
  • Transportation
  • Employment Services
  • Other Services deemed necessary for the resident to sustain their housing such as; healthcare related services, disability related services, legal, and more.

Eligibility Requirements:

  • Eligible program participants are individuals and families who are seeking emergency shelter by accessing Coordinated Entry for a Continuum of Care -or- the "front door" of the homeless response system AND
  • Meet the criteria under the HUD definition of "at risk of homelessness" (24 CFR 576.2) OR
  • Meet the criteria under categories 2, 3, or 4 of the HUD definition of homelessness (76 FR 75994)
  • Program participants may stay up to 14 days/nights in an emergency shelter while diversion services are being provided but must have entered the diversion program prior to (or at the same time as) their admittance into a shelter. Those who stay more than 14 days/nights will not count as successfully being diverted from shelter admission.

Shelter Diversion Program Providers

For additional information, please contact: DHS.OHS.SD@illinois.gov