IDHS-DRS Counselor Responsibilities
Individual Plan for Employment (IPE) - A plan developed between the IDHS-DRS counselor and the customer that identifies a vocational goal and services to be provided (signed by both customer and counselor). The IPE is to be shared with the Provider within 10 working days of the Provider's acceptance of the case.
The IPE will be updated annually with the customer and sent to the Provider.
To provide direction to the Provider, the IPE should reflect:
- Customer's vocational goal (This and the vocational goal on the Individual Placement Plan (IPP) that the Provider completes need to match);
- The customer's needs and preferences pertaining to vocational goals; hours of work per week should be identified;
- The date when services are to begin and what those services are to be;
- Provision of long - term services (i.e., natural supports, Social Security work incentives, private pay, etc.).
- Customer Responsibility(s).
Notification of Services (NOS)- This form will be completed and sent with the referral information and the IPE to the Provider by the Local IDHS-DRS Office within 10 working days of the referral. This form is updated annually with the IPE and sent to the provider. A cancellation NOS will be sent to the Provider by the Local IDHS-DRS Office at the time of closure and/or when it is determined that the customer will no longer be receiving services from this provider. The cancellation NOS will be sent within 10 working days.
Attend staffing every eight weeks from the time of the referral to the Provider throughout the life of the case. This can be in person, telephonically, or electronically.
Document customer contacts, staffing's, progress notes, and other services provided in WebCM.
Complete the referral and release of information (ROI) and send to the Provider.
Review and approve billing of internships and employment based on documentation provided. The CRP Case Indicator will be added to WebCM and updated as changes to the Provider occur.
Update the employment placement screen in WebCM when the customer gains or changes employment. This is required for any billing related to employment.
Notify Provider, and IDHS-DRS Contract Advisor, of any denied services, and the reason for the denial.
IDHS-DRS Supervisor or Designee Responsibilities
Designated to coordinate day-to-day functions between a specific provider and IDHS-DRS staff.
- Provide input in agreement and program development.
- Ensure that group billing is reviewed by IDHS-DRS counselor timely each month.
- Notify Provider if services are denied for billing.
- Review, sign group billing, and submit to IDHS-DRS Contract Advisor by 15th of month, or the following business day if this falls on a weekend or holiday.
IDHS-DRS Contract Advisor Responsibilities
- Monitor program performance monthly and provide feedback to the Provider.
- Hold quarterly meetings with Provider to discuss billings, utilization, and other issues. Reconcile billings for this quarter.
- Perform on-site reviews of all contractual agreements, including Provider files every three years. Based on findings, a Corrective Action Plan may be issued, with a return visit within a six-month time frame to assess compliance.
- Complete a review of the PART 530 CRITERIA FOR THE EVALUATION OF PROGRAMS OF SERVICES IN COMMUNITY REHABILITATION AGENCIES : Sections Listing (ilga.gov), as requested, for new Providers.
- Provide technical assistance to IDHS-DRS and Provider staff on the contractual agreement, requirements, and responsibilities.
- Review billings for accuracy. Inform Local IDHS-DRS Office and Providers of questions or changes on billings. If there is a denial, provide the reasoning for the denial. Process and submit Provider billing within 5 business days of receipt. Include Provider on email request.
