WAG 18-04-12-c: Removing a SNAP/State Food EDG Member From Cash or Medical Programs

Revised Manual MaterialTo remove SNAP or State Food EDG members from Cash and/or Medical Assistance programs:

  1. Initiate a Case Change Case Action via the EDM Inbox if an associated task for the individual requesting a program cancelation is present, if not, Initiate a Case Change Case Action via the Initiate Data Collection Page in IES.
  2. Navigate to the Program Request Page in the Individual Information Logical Unit of Work (LUW) under Left Navigation in IES Data Collection and select the pencil icon for the program the individual will be removed from.
  3. On the Program Request - Details Page, select 'Next'.
  4. From the Program Request- Individuals Page select the pencil icon for the individual that will be removed from the program and select 'NO' on the Requesting Assistance drop-down selection and then select the 'Add' button.
  5. Click Save and Continue and then repeat the previous steps for any other programs the individual is being removed from.
  6. Navigate to the Eligibility Page in IES Data Collection and Run Eligibility.
  7. Review Eligibility Results before certifying. If the results are incorrect, navigate to the appropriate Data Collection page(s) and update them accordingly. (If changes are made, return and complete Step 6 again).
  8. Review the pending Notice of Decision (IL444-0360 C) for accuracy before printing.
  9. If it is not accurate, suppress the notice, generate a manual Notice of Decision (IL444-0360 C) and mail or hand to the customer.