WAG 18-04-04
Change Reporting SNAP households are required to report a change in housing costs within 10 calendar days and submit verification of the new housing cost. Verify the housing cost and update the case with the new information.
Besides FCRCs, staff from the Bureau of Customer Support and Services, HFS, Child Support, Work and Training, and Teen Parent Services can change the customer's address through IES when they learn of an address change. The address may also be updated when a change was reported to the U.S. Postal Service via the National Change of Address (NCOA) update process.
Change Reporting and Mid-Point Reporting Households
If a Change Reporting household or a Mid-Point Reporting household reports a physical address change within Illinois, but the housing costs are unknown, IDHS must follow up and take action on changes in expenses.
The follow up will be completed by a batch action which will send a Request for Shelter Costs Due to Address Change Notice (IL444-5229) and allow the customer ten calendar days to confirm or update their housing costs.
If the customer does not return the form, no further action is required. Note: IDHS has received approval from Food Nutrition Service (FNS) to allow the shelter costs to remain on the case even if the household fails to respond to the Request for Shelter Costs due to Address Change Notice requesting shelter cost information.
If, in response to the Request for Shelter Costs Due to Address Change Notice, the customer returns verification of housing costs, the IDHS worker will update the housing cost on the SNAP case. If, in response to the Request for Shelter Costs Due to Address Change Notice, the customer reports a change in housing costs but does not provide verification a Verification Checklist should be issued requesting proof of housing costs. If the customer fails to submit the requested housing cost verification by the due date the expense is not allowed on the SNAP case.
Note: When a customer moves out of Illinois, follow up action on unknown housing costs is not required, instead their case should be cancelled for failing the Illinois residency requirement, see WAG 03-02-03-a.
