CCAP Provider Payments Updates

Child Care Assistance Program (CCAP) Provider payments updates for 11/7/25

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Updated 11/7/25

Tuesday November 11, 2025 is a holiday. State offices will be closed, and no processing will take place on that day. Also, there is no mail delivery on November 11, 2025.

IDHS has issued the following notice, which may also be found on the agency's homepage at dhs.state.il.us -

IDHS Providers:

The federal shutdown will not impact current IDHS providers through November 2025. Please continue to provide services and operate as usual. While we anticipate there may be some potential delays due to federal employees being furloughed during the shutdown, regularly scheduled payments will continue to be issued at this time.

  • General Payment Information: The toll-free IDHS number 1-800-804-3833 allows providers to hear about the entry & approval of their child care payment(s).
    • Payments are generally approved within one or two working days after the payment was entered.
    • After the payment is approved, it is forwarded to The Illinois Office of the Comptroller to be issued.
    • Issued payment can be viewed on the Office of the Comptroller Website. Go to: illinoiscomptroller.gov . On the Comptroller's main page, Go to the Vendor Services Tab. In the Vendor Services Tab, click on Vendor Payments. The next page, you complete some information, then click Submit. At the top of the next page, the most recent issued payment will appear.
    • Generally, payments are issued the same night or within one or two working nights after the approval date.
  • Undeliverable Paper Checks and/or Checks Not Received: This item applies to providers who are paid by paper check or were issued a paper check and have been waiting to receive that check in the mail, or to providers who received notice that their check was returned undeliverable.
    • Contact the Child Care Resource and Referral (CCR&R) that handles the case and they can begin the necessary process, based on your situation.
  • Options for General Questions or Inquiries:
    • Contact your local CCR&R for basic child care questions, payment questions, or forms needed.
    • Providers who still have child care questions, or if the CCR&R is unable to answer a child care question, please call the CCAP Payment Line for assistance: (217) 785-9160.