Continue to process the application when the applicant is eligible, but initial benefits cannot be provided, and a written decision cannot be mailed within the time limits for disposition (see PM 17-01-01). When the applicant caused the delay, extend the processing time limits by the number of days of delay they caused.
When the Family Community Resource Center causes a delay of disposition, DHS may have to make a special payment to the applicant. The Springfield central office reviews all delayed disposition cases and makes any special payments to eligible applicants.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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