Community Emergency Services and Support Act (CESSA) Region 3 Advisory Committee
Meeting Minutes - November 21, 2023 - 8:30-10:00 via Teams
Meeting Minutes - Approved by Members 09/17/2024
Call to Order/Introductions
- Emily Legner called the meeting to order at 8:30am.
- Member Attendees: Sara Rolando, Mark Schmitz, Jessica Douglas, Olivia Mefford, Kristen Chiaro, Chris Mueller
- State Representative: Brenda Hampton
- Public Attendees: Jessica Gimeno, Phil McCarty
- Absences: Daniel Hough, Andrew Wade, Trenda Hedges, Chad Dooley, John Simon, Devron Ohrn, Amy Toberman
Meeting Logistics/Open Meetings Act
- Open Meetings Act site at the Office of the Illinois Attorney General
- Meetings are recorded. You may choose to turn off your camera.
- Minutes will be posted at the Illinois Department of Human Services Division of Mental Health on the Open Meetings page.
- Minutes will be posted after they have been approved at the following RAC meeting.
- Please remain on mute during the meeting unless you want to have some discussion. If you would like to speak, please raise your hand to get the presenters attention.
- Only appointed members may contribute to the discussion at any point during the meeting. Members of the public will be able to speak during the "Public Comment" session of the meeting.
Approval of Minutes from July 18th, 2023 Meeting
* Motion to approve the minutes could not take place due to not enough attendees.
State Updates - Brenda Hampton
October 17th RAC Co-Chairs Meeting, overview and task
- Recommendations for RAC Leadership to Consider
- SAC goal: Deflect as many 911 calls to 988/Program 590 response as possible
- How do we apply Level 1 of Risk Matrix to 176 PSAP's (3 categories of PSAP systems/providers) across 11 regions?
- Assess readiness of each "community" to deflect Level 1 calls made to 911 to 988
- What would a plan look like to operationalize this goal in "ready" communities?
- What would be the corresponding changes in protocols?
- RAC Project Plan Action Steps
- Identify and select two - four PSAPs (those with Powerphone as a vendor and then the subset of PowerPhone vendors that have Total Response Systems).
- If applicable include one PSAPs that has an independently developed protocol system.
- Work with the selected PSAPs administrators/managers on suggested changes to their protocols that fall within the IRLM Level I crises - deflections from 911 to 988. Please note: the Protocol and Standards subcommittee is working directly with the vendors on protocol changes that will be forwarded to you for consideration by your regional principals.
- Identify support needs to accomplish the work, including resource needs.
- Identify with PSAPs' administration additional steps and necessary people to shepherd approval for these changes, i.e., Chiefs of Police EMS/MD, others, etc.
- Identify a plan for execution.
RAC Project Plan Presentation
Reviewed RAC #3 Project Plan draft, outlining above actions steps as applicable to this region
Next Steps:
Communication Plan
- Monthly meetings with Ambassadors and PSAP working group to focus on problem solving, performance review, improvement opportunities
- Project implementation and performance review will be a standing RAC meeting item
- Prepare formal communications on the changes to ensure that all departments, partner agencies, and key elected officials are aware of and understand the changes. Public education messaging and programs will be reviewed and updated as may be necessary.
- Develop feedback loop for PSAP telecommunicators in order to encourage confidence in the change and allow the opportunity to easily identify concerns or need for assistance.
Resource/Funding Needs
* Cost associated with re-printing hard copy (back-up) EMD protocol flip charts with the newly approved protocols
Determine potential funding needs for PSAPS
Data Collection and Reporting
- Assess data collection abilities of reporting entities including PSAPS, 988 call centers, and 590 providers
- Develop standardized data collection, submission, and reporting protocols
- Utilize data to assess performance, measure progress, provide for ongoing communication, and identify opportunities for improvement
Selection of PSAPs
- Interview and recruit eligible PSAPS to participate in project to deflect Level 1 Risk Matrix call from 911 to 988
- Interviews with law enforcement, EMS, 590 providers, and other stakeholders to assess "community readiness"
Identify key stakeholders and administrators who will champion these PSAP protocol and other process changes.
Protocol Changes
- Work with PSAP administrators/managers on suggested changes to protocols that fall within IRLM Level I crises.
- Draft recommended changes to existing EMD Protocols based on the IRLM for all four phases, including EMD questions, scripts, and process flow necessary to transfer appropriate calls to 9-8-8.
- Reviews and collaborates with 9-1-1 on any changes so that EMS Medical Director approval can be obtained
- Identify resources and support required for each involved entity to enact PSAP protocol changes.
Protocol Approvals
- Identify steps and necessary people to shepherd approval for changes (i.e., Chief of Police, EMS/MD, etc.)
- Establish MOUs
- Approval for the EMD Protocol Changes lies with the EMSMD. It is recognized that our County's 590 provider is a critical resource and part of this change so we will seek to coordinate closely with them to ensure that they understand and are adequately prepared for the changes we will be implementing as far as the 590 teams are concerned. Buy-in and cooperation from the 590 providers will be essential for success
Project Training
- Provide training to 988 call center on available community resources throughout the region and referral pathways
- Mandatory in-service continuing education for all EMD licensed telecommunicators.
- Educate and review IRLM Level 1 crisis and associated changed PSAP protocols with key stakeholders, administrators, and community partners.
Post Project Review
- Check in with PSAPs on change and evaluate any needed changes in support, training, etc.
- We will work with and encourage centers to build 988 and 590-specific calls into their regular Quality Assurance review processes. We will also determine any specific reporting requirements or metrics which may be necessary to ensure compliance and/or identify any potential gaps in implementation.
Questions from the Committee
- Mark Schmitz asked if the state was funding protocol changes, or if that fell on the PSAP to fund.
- Mark Schmitz asked if all PSAPS are mandated to adopt changes or if it was voluntary.
Next Meeting on December 19th, 2023 at 8:30am.
Public Comment
* Phil McCarty asked if there was an initiative to mandate PowerPhone across the region.
Dismissal
* Emily Legner adjourned the meeting at 9:20am.
