Approve or deny benefits, based on whether or not the applicant meets the requirements to qualify for the benefit requested (cash, medical, and/or SNAP benefits).
Disposition of an application includes:
NOTE: TANF cases may be presumed eligible (See PM 17-02-01-b).
Chapter 17 of the Policy Manual deals with cases handled by Intake. Chapter 18 of the Policy Manual contains policy about application processing for active cases, such as approving a person for SNAP benefits when they already receive cash or medical; or changing a person's benefits from Cash to Medical or Medical to Cash.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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