Going Above and Beyond
A customer's mother expressed her deepest gratitude for the outstanding service and care provided by their Home Services Program counselor, Mrs. Alicia Meeks.
The customer was involved in a life-altering car accident, which resulted in a severe brain injury. The mother became overwhelmed trying to juggle the responsibilities of work, care for the customer, and navigating the complex process of getting the help they so desperately needed.
After a while, the customer was connected with Mrs. Meeks and everything changed for the better. Mrs. Meeks went above and beyond, extending her assistance in every way possible to ensure the customer and his family received the support they needed. A profound impact was made in the lives of this customer and his mother. DHS-DRS home services program will continue to strive to provide exceptional services to all HSP customers.
The dedication and empathy showed by Mrs. Meeks to this customer and mother stands out as a shining example of what it means to truly care for our customers.
Compassion Shown
Sometimes a customer's very existence depends on their ability to successfully navigate the landscape of social services. A customer's family shared these kind words about their counselor, Angela Dean, and assistance provided to them while they were in need:
" I wish everyone at DORs and in the world that is supposed to help disabled folks and their families were like her. Her understanding and empathy is obvious. Her ability to not criticize and find positive solutions to resolve problems is commendable. I feel when I interact with her, she cares and wants to ease the burden I live with."
It is important that each customer knows they truly matter to IDHS-DRS. The compassion shown to this customer and other like them is very much needed and appreciated.
Center for Independent Living
When a CIL and DRS works together, amazing things can happen for those who need services the most. In October 2024, a young man contacted his local CIL noting he wanted to leave the hospital setting to be closer to his family. It was his heart's desire to spend as much time as possible with his loved ones and everyone involved in his case did everything within their power to make that happen. Quick action from DRS and the CIL ensured that necessary services were provided expeditiously. As a result, he was able to return to his home and spend that time with his loved ones as he so desired. The call to serve was answered and because of the exceptional working relationship between the CIL and DRS, they will continue to answer the call for years to come.
Home Modification
"We can't say enough about our walk-in shower. Our daughter has had three strokes since birth and the last one left her unable to walk. We could no longer get her in the bathtub. With the assistance of DHRS, we were able to has the walk-in shower installed. We are so happy to be able to give our daughter a proper shower and she loves the water splashing down on her. That smiles she gives is the best of all. To say the least, is simply every breath we take. Thank you SO much to DHRS".
-The Coit Family
