Bureau of Customer and Community Services 2024

The Bureau of Customer and Community Services (BCCS), consisting of Field Services and Blind Services, consolidates all the direct field and ancillary support services into one Bureau to provide a holistic approach to the provision of services. Over 500 field staff working in 45 field offices located throughout the state provide these important services. DRS staff provided services to over 40,000 customers in SFY2024 through direct services and contractual partnerships, an increase of 6% over last fiscal year. VR was able to successfully place 4,228 in competitive, integrated employment with an average annual salary of $26,988 a 10% increase over 2023. DRS will work to achieve and exceed 6,000 competitive employment outcomes in SFY2025.

Customers Served in 2024

Disability Category Served Employment
Outcomes		 Percent of
Outcomes		 Percent of
Served		 Average
Hourly Wage		 Average
Weekly Earnings
Blind-Visually Impaired 1,704 94 2.22% 4.22% $20.25 $651
Deaf-Hard of Hearing 1,617 287 6.79% 4.00% $18.92 $605
Physical Disability 2,145 158 3.74% 5.31% $20.76 $640
Mental Illness 7,397 1,043 24.67% 18.32% $16.45 $460
Intellectual Disability 12,835 1,197 28.32% 31.79% $15.68 $396
Learning Disability 10,035 998 23.61% 24.85% $16.35 $481
Brain Injury 324 38 0.90% 0.80% $21.11 $609
Other Condition 4,240 381 9.01% 10.50% $17.95 $516
VR Total 40,376 4,228 $16.81 $519

Top Employers of IDHS-DRS Customers

Industry Successful Placements
Jewel Osco 185
Wal-Mart 171
McDonald's 99
Goodwill 73
State of Illinois 56
Mariano's 53
Culver's 38
Casey's General Store 35
Amazon 35
Marshall's 29
FedEx 29
UPS 25
Walgreens 24
Dollar General 24
Taco Bell 23