BPD will not respond to questions involving a case with an actual appeal hearing pending. All customers have the right to go through the appeal hearing process and have an appeals officer determine if policy was applied appropriately (PM 01-07-10). The FCRC must follow the directions of the Final Appeal Decision (PM 01-07-11).
The FCRC may still send questions to BPD when the case is at or before the pre-appeal hearing level (PM 01-07-07).
Form 2150 is only used when questions are about a specific case. After obtaining the LOA's approval, general policy questions can be emailed to email@example.com.
For help in deciding how a policy affects a specific case:
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2020 Illinois Department of Human Services