A. Referral Process
The Department will identify customers and make referrals to Providers in a manner which assures that customers are referred according to the Provider's program and the individual needs of the customer.
- Customers will be referred to the Provider electronically in WVS via Referral Form 2151.
- Referrals to Job Placement Providers will include the Referral form 2151, the customer's Responsibility and Services Plan (Form 4003) and if the customer is participating in Work Experience or Community Service Form 4044 (showing the maximum number of work experience or community service hours that may be assigned). This information will be provided to the Provider electronically in WVS within 48 hours of completing the RSP with the customer.
- Initial referrals will be scheduled on dates/days agreed to by the Provider and the Department.
- A Provider can send an email request to the Local FCRC to request a reverse referral for a customer .
B. Change/Progress Reporting
The Department will use the Change/Progress Report Form (Form 2151A) in the WVS to notify the Provider within 48 hours of any changes relevant to the Provider's involvement with the customer.
The Provider will use the Change/Progress Report From (2151A) in WVS to notify the Department within 48 hours of any changes relevant to the customer's case.
The Department will respond to the Provider within 48 hours when a decision is requested regarding a customer's inability to complete assigned activities and required hours due to a disability or medical problem impacting the customer's participation level in assigned activities.
If there is a need to revise the Responsibility and Services Plan (Form 4003), the Department will make the changes and submit in WVS. The Provider will have access to the updated RSP in WVS within 48 hours of the change.
C. Non-Cooperation
When a customer fails to cooperate by completing the required activities and assigned hours, and the Provider has attempted reconciliation without success, the Provider will notify the Department electronical in WVS, via the RSP Attendance and Activity Report. The Department will impose the sanction within 48 hours of receiving the report. If the customer later agrees to cooperate, the Department will re-refer the customer electronically in WVS, via Referral Form (Form 2151 or 2151C) to the Provider that made the initial request for sanction action.
