Distressed caller/situation with:
Dispatch Response Type:
Dispatching Entity:
Response time:
Dispatch Response Type(s):
Response Time:
MCRT Response Time:
4
Emergent
Risk
LE/EMS
TBD by RAC/PSAP
Recommend Co-responder model if available and response can be immediate; otherwise LE/EMS1
LE
Recommend Co-responder model if available and response can be immediate; otherwise LE1
Unknown Status of risk areas
Inability to gather pertinent info
3
Urgent
Recommend Co-responder model if available and response can be immediate; otherwise LE
Recommend co-responder model if available and response can be immediate; otherwise LE
2
Moderate
988/MCRT with EMS; if 988/MCRT is not available, EMS response only
988/MCRT with EMS; if 988/MCRT is not available within 30 min, EMS response only
1
Low Risk
988 / MCRT or Mental Health Crisis Counselor if available within 30 min., otherwise, Co-responder model.
If Co-responder not available, LE
1 Language updated in the details of level 4 of the Interim Risk Level Matrix to comport with the approved change noted in the summary Level 4 Interim Risk Level Matrix that added co-responder as a dispatch type (3/21/2024).
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce M. Quintero, Secretary
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