988 Suicide and Crisis Lifeline Workgroup Meeting - Approved Minutes 07/31/2023

988 Suicide and Crisis Lifeline Workgroup

Meeting Minutes- July 31, 2023 - 1:00-3:00 via WebEx

Meeting Minutes - Approved by Members 08/17/2023

Workgroup members: Rep. Guzzardi/Rep LaPointe, Rep. Haas, Sen. Fine, Sen. Bryant, Stephanie Frank, Ashley Thoele, Kristine Herman/Kati Hinshaw, Shawn Cole, Matt Pickett, David T Jones, Dana Weiner, Dr. Adam Carter, Lori Carnahan, Megghun Redmon, Jen McGowan-Tomke, Allison Wollert, Kelsey DiPirro, Emily Legner, Hugh Brady, Dr. Mary Roberson, Chris Shaffner, Rev. Dr. Otis Moss III, Hong Liu, Brenda Osuch, Gerald Lott, Pooja Nagpal, Brenda Bahena, Dr. Lorrie Jones, Amy Watson, Karen Leavitt-Stallman, Niya Mona, Jonna Cooley, Ulonga Gladney, David Albert, Lee Ann Reinert, Roberta Allen, Ryan Rollinson


  1. Welcome and Call to Order
  2. Meeting Logistics/OMA
  3. Introduction of Workgroup Members
  4. Legislation and Workgroup Goals
  5. National 988 Overview - Federal Legislation, 988 Vendor and Data Reporting Requirements
  6. Illinois 988 Call Center Overview and First Year Operations
  7. Discussion
  8. Proposed Meeting Dates
  9. Public Comment
  10. Adjournment

The meeting was called to order by Director Albert at 1:03 pm.

Lee Ann Reinert reviewed OMA official notices and regulations.

Roll Call:

Present - Lee Ann Reinert, Rep. Will Guzzardi, Stephanie Frank, Ashley Thoele, Kati Hinshaw, Matt Pickett, David T. Jones, Dana Weiner, Adam Carter, Kathy Carey - Designee for Lori Carnahan, Megghun Redmon, Jen McGowan-Tomke, Allison Wollert, Emily Legner, Hugh Brady, Dr. Mary Roberson, Brenda Osuch, Pooja Nagpal, Brenda Bahena, Dr. Lorrie Jones, Amy Watson, Karen Leavitt Stallman, Niya Mona, David Albert, Roberta Allen, Ryan Rollinson


  • Hugh Brady: How can/will 988 be coordinated with CEESSA 590 system. Is there a worry that overlap will lead to confusion and miscommunication?
    • Lee Ann Reinert: It's important that we not exceed the parameters of the 988 system here. We work on 590 and CESSA in other committees, and need to keep this work separate even though it is connected and integrated…
  • Are there any additional areas of focus / topics to consider for our monthly meetings?
    • Hugh Brady: One thing to consider, is how this will all coordinate with 911.
    • David T. Jones: Coordination with Mobile Crisis. Have conversation around the role that the MCRT and others will play
    • Stephanie Frank: How many calls are 911 receiving that are related to substance use? What kind of assessment is done on the phone when they call?
    • Kati Hinshaw: What is the roll of 988 on the function of dispatch itself?
    • Brenda Osuch: Once someone is out of crisis, how do they get connection to other resources?
    • Dr. Lorrie Jones: Coordination of call transfers will be under the state to do.
    • Hugh Brady: Geolocation - this may be something we want to look into. We may want to give people the opportunity to punch in their zip codes when they first call in order to access a local center.
    • Jen McGowan-Tomke: Network adequacy: There are natural phases (short term v long term goals) that we should be aware of.
  • What are our biggest opportunities to improve the 988 system in Illinois?
    • Adam Carter: The hand off piece. This is one of our (PATH) biggest areas for improvement. How this is facilitated so that we have the best continuum of care.
    • Kathy Carey: Sustainability. Using the momentum that is currently going on. Making sure the call centers can maintain the great work and funding.
    • Lee Ann Reinert: Work that must be done around public messaging. In order for it to have the impact it needs to have; people need to know about it.
    • David T. Jones: The need for flexibility. Policy that allows for two, or three, or even six-way conversations. I would advocate for the opportunity around flexibility.

Proposed Meeting Dates:

  • August 17th, 2023
  • September 14, 2023
  • October 12, 2023
  • November 9, 2023
  • December 14th 2023

Each meeting will be from 2:00 - 4:00 pm

Public Comment: No hands raised.

The meeting was adjourned at 2:49 by Director Albert.