CESSA Subcommittee for Technology, Systems Integration & Data Management (TSIDM) March 20, 2023, 2:30 - 3:30 pm
Meeting Minutes - Approved by Members 04/03/2023
https://uic.zoom.us/j/8275005090
Subcommittee members: Brent Reynolds, Cindy Barbera-Brelle, David Albert (Designee-Lee Ann Reinert), Richard Manthy, Alice Cary, Jim Kaitschuk
Expert Consultant Group (ECG) members: Peter Eckart, Chris Baldwin
- Welcome and Call to Order
- Meeting Logistics/OMA
- Roll Call and Approval of Minutes from previous TSIDM meeting
- Discussion regarding data needs and collection
- State Updates
- Wrap Up
- Public Comment
- Adjournment
The meeting was opened by Chair Brent Reynolds at 2:37 pm.
Roll call:
Present: Reynolds, Kaitschuk, Reinert, Barbera-Brelle
Approval of previous meeting minutes: Motion to approve by Reinert, Reynolds second. Approved by all present members.
State Updates:
Cindy Barbera-Brelle
- Risk Matrix toolkit went out to regional advisory committees last Monday. They will be working with PSAPs to discuss Level 2 and 3 response.
- The landscape survey will go out this week. Expected 2-week turnaround
- Telecommunicator survey meeting CESSA requirements as well as Emergency Telephone Systems Act requirements going out this week. Expected 10-day turnaround. Online survey, approximately 8 minutes.
Lee Ann Reinert
- Vibrant hosts webinar including 988 call centers, state mental health authorities focused on the pilot of the Unified platform in development for 1 year. Delayed in development, but moving forward with two national back up center sites.
- Mostly reporting positive experiences with it.
- Putting resources at the fingertips of call takers and eliminate the need for landlines for incoming 988 calls.
- Not mandating its use, but creating a lot of features that will make it difficult to not use the Unified platform, and will be necessary for text and chat centers. We should probably plan on utilizing this in our centers.
- Eckart: Do you know if the platform is talking about automatic connections between 911 and 988, or 988 and any MCRTs?
- Not specifically. SAHMSA's plan is to integrate into MCRT centers but there is nothing connecting yet.
- Kevin Richardson - API connections can be established. They have not gotten specific as to connecting with 988/911 yet.
Reynolds: Meeting with representatives from Amazon 3/21 to discuss assistance with data collection.
Interim Risk Assessment Matrix Tool Eckart
- A tool to describe four levels of risk to health or safety to help folks in the region on when to send what type of crisis response.
- Emergent Risk - Level 4 : 911 Dispatched, LE and EMS sent. Very little deference of opinion on this particular response
- Low Risk - Level 1: 988 or MCRT. May be able to be resolved on the phone.
- Urgent Risk - Level 3: Distressed caller/situation no immediate threats to life or weapons involved
- Moderate Risk - Level 2: No immediate threats to life/minor self-injurious behavior
- What data do we have? What data do we need? LE, EMS, PATH, 988, 590
- Example provided: analysis of calls from EMS using these levels of risk. Using these standards, he was able to categorize calls. We will be receiving his data and using this to compare.
- Reynolds: The majority of the state doesn't have the resources in place, so it may be business as usual for a while during implementation. A way to look at this may be, if PSAPs had the resources available, this is what the response could have been.
- Reynolds: Due to smaller group in zoom meeting let's open this discussion to the public as well.
- Kevin Richardson: PATH is attending as many committees as they can. The verbiage in this matrices, is confusing a lot of people fundamentally on what dispatching is in 911 versus what is done in 988. In terms of collecting data, it may pose some risks as dispatching means different things in 911 and 988 as 988 doesn't really dispatch people right now.
- Reynolds: Some of the confusion may be stifling discussion due to lack of clarity.
- Matt Fishback, Cook County Sheriff's Office: There seems to be a desire to have the services in place, but if we can have the data showing that we cannot have these services operating in place yet it may help.
- Eckart: PSAPs are checking in with all LE agencies to see if they have an alternative response available in their community. They trying to use this network to have co-responders available. Then we will pair this information with DMH 590 program to build up MCRTs. When we put this all together we will have a better idea of what is available in each region.
- There are a huge number of calls and the time period to get there to the MCRTs is taking longer. And it is going to take longer.
- Barbera-Belle: This is where the Matrix comes in. It's a living document that we can update as we roll out programs and get more data.
- Fishback: What is the method of changing the matrix?
- Barbera-Belle: Review on a quarterly basis or as information is made available. Then communicated out to PSAPs
- When protocols are in place and approved, what is the role of the matrix?
- When you send resources out this can be used as an ongoing reference for which level of service to send
- Zachary Gittrich, CESSA coalition: A toolkit on how best to collect this data from the PSAPs. If there is a way, we can request it without a FOIA. It can come down to how we word things, it would be helpful to get the wording we should use.
- Mary Smith: We are developing a toolkit with verbiage about the intent of the survey, how the data should be collected, what to do with the data, responsibilities of the PSAPs and RACs and what they should do with the data. Then this should be sent to the UIC Crisis HUB so we can create a map of what is currently available to aid the state in planning what is missing and where resources need to be devoted. RACs need to take a major role as they are helping to plan services in their area.
- Gittrich: Update to 988, problem when it transfers to 911. Why can't 988 ping location? When 911 operator calls phone company for location, there is a level of invasion of privacy and 988 does not have the FCC regulation approval to gain that geolocation information.
- Reinert: This is a source of considerable debate and without federal law intervention, 988 will not get this authority.
- Kevin Richardson: Our supervisors struggle with 988 location and sending 911 emergency folks. We try to use the least invasive intervention. There is hesitancy behind this as it is supposed to be a confidential and anonymous hotline.
- FCC Forum Link https://www.fcc.gov/news-events/events/2022/05/forum-geolocation-988
- Reynolds: It's hard to look at the tradeoff between anonymity and the assistance needed for someone who is dying. It's hard to say that we have to pick one or the other.
Public Comment
No hands raised.
Proposal for meeting on April 17th to start at 8:30 rather than 9:00. No quorum so will be decided at next meeting.
Motion to adjourn by Barbera-Brelle, seconded by Reinert. Meeting ended by Chair Reynolds at 3:47 pm