1. Vocational Rehabilitation Program

The Vocational Rehabilitation (VR) program assists individuals with disabilities in preparing for, obtaining, and maintaining quality competitive employment. Our goal is to help our customers find quality employment that pays a living wage and offers a chance for advancement. Services include evaluation, guidance and counseling, education, training, physical and mental restoration, assistive devices, job development, job placement, and post-employment services.

Over 550 field staff working in 47 field offices located throughout the state provide these important services. DRS staff provided services to over 37,000 customers in SFY2022 through direct services and contractual partnerships. VR was able to successfully place 4,724 in competitive, integrated employment with an average annual salary of $21,500. Our goal for SFY2023 is 6,000 outcomes!

Disability Category Served Outcomes Percent of
Outcomes
Percent of
Served
Average
Hourly Wage
Average
Weekly Earnings
Blind-Visual Impairment 1,616   157  3.3%   4.4%   $17.21   $545
Deaf-Hard of Hearing 1,727   359  7.6%   4.7%   $17.91   $527
Physical Disability 1,938   222  4.7%   5.3%   $16.88   $535
Mental Illness 7,142   858  18.2%   19.3%   $14.43   $400
Intellectual Disability 11,062   678  14.4%   29.8%   $13.08  $300
Learning Disability 9,335  1,447  30.7%   25.5%   $14.20   $425
Brain Injury 345   42  0.9%   0.9%   $15.34   $418
Other Condition 3,924   943  20.0%   10.3%   $14.70   $395
VR Total 37,099  4,706   $14.70   $413

Program Highlights

  • DRS field office staff welcomed the opportunity to re-engage and provide face-to-face VR services by meeting their customers in the community, visiting employers, working with Community Resource Providers, and attending Individual Education Program meetings for youth in area high schools.
  • Implementation of the Memorandum of Understanding (MOU) between the DHS Division of Developmental Disabilities (DDD) and DRS. The MOU focuses on the continuity of services between shorter-term DRS vocational rehabilitation services and longer-term DDD employment services.
  • DRS field staff provided thousands of individuals working in sheltered workshops earning a subminimum wage, with career counseling and guidance related to obtaining competitive integrated employment through DRS Vocational Rehabilitation services.
  • Guided and supported individuals with disabilities as the State eliminated the practice of contracting with vendors in the State Use Program who pay individuals with disabilities a subminimum wage.

Looking ahead… FY23 goals

Operating under the new Bureau of Customer & Community Services (BCCS), consolidates all the direct field and ancillary support services into one Bureau to provide a holistic approach to the provision of services in FY23. Our goals for the upcoming fiscal year are:

  • Increase timeliness of case progression,
  • Increase referrals to DRS programs,
  • Provide excellent customer service.
  • Increase engagement with Local Workforce Investment Boards, Workforce Innovation and Opportunity Act partners, and the DRS presence and involvement in local OneStop service provision.
  • Remove barriers through the elimination of SSN requirements for students, starting with FastTrack. For the FastTrack program, it's been suggested that removing this barrier could double the number of referrals received for this program.
  • Engage participating Williams and Colbert Consent Decree prime mental health agencies to assist class members who are seeking VR services.
  • Increase collaboration with Illinois State Board of Education (ISBE) to outreach to more students with disabilities throughout the state of Illinois.
  • Conduct listening sessions with STEP and Transition providers throughout the state to solicit feedback for the State Rehabilitation Council annual survey and will then act on suggestions as appropriate.
  • Expand the Vocational Rehabilitation program by striving to achieve 6,000 successful outcomes and contacting up to 100,000 youth with disabilities.

Vocational Rehabilitation Success Stories


Mark identifies as a person in recovery

Mental Restoration Success Story

My name is Mark and I identify as a person in recovery. I have been dealing with substance abuse (meth, heroin, alcohol) alongside with mental health issues (depression, anxiety, schizophrenia) for about 20 years of my life.

In 2018, with the help of a 12-Step Program, doctors, psychiatrists, and counselors I was finally able to achieve sobriety. With sobriety, I found my ability and talent of assisting others through the idea of fellowship within my program and meetings.  I realized my disability did not need to be permanent. This motivated me to reach out to my DHS representative, Cheryl Eisner Schultz. Cheryl helped me discover I CAN make a career of help others and connected me with countless resources allowing me to become a Certified Recovery Support Specialist (CRSS) and Certified Peer Recovery Specialist (CPRS). I completed an internship with Kenneth Young Center in Elk Grove Village and began obtaining my required on-the-job hours through this internship.

I am currently working for a wonderful healthcare organization as their first Peer Recovery Support Specialist. I could not be happier with my career, my growth, and the people I work with. I know my employer is equally proud of my many accomplishments working with the company for a little over a year. Without continued encouragement from DRS, I would not find myself where I am today. I share this with you to show that this support works and these people and programs are the reason WE DO RECOVER!


Nafesa was referred to Orchard Village

Competitive Integrated Employment Success Story

Nafesa was referred to Orchard Village as she was seeking a job in competitive employment in the northern Chicago area. She sought a job where she could apply herself as a team member while making new friends and earning money. With her Vocational Specialist's help, she began applying for various jobs. After a few weeks, she applied to her local Jewel Osco where she was hired and began her first job. Nafesa has now been with this job for over one year and continues to do well. She works in the front-end department and helps customers as they are exiting and entering the store. In addition to this, she helps bag and sanitizes the front of the store to make sure it is a warm welcoming environment for everyone. Nafesa has improved her social and independence skills since successfully securing employment with Jewel.


Industry Data

Industry Customers
Hired
Food Preparation and Serving Related Occupations 984
Transportation and Material Moving Occupations 750
Sales and Related Occupations 623
Office and Administrative Support Occupations 470
Building and Grounds Cleaning and
Maintenance Occupations
375
Production Occupations 294
Personal Care and Service Occupations 202
Healthcare Support Occupations 189
Education, Training and Library Occupations 124
Installation, Maintenance and Repair Occupations 98
Community and Social Services Occupations 97
Healthcare Practitioners and Technical Occupations 81
Protective Service Occupations 80
Construction and Extraction Occupations 68
Management Occupations 65
Business and Financial Operations Occupations 60
Arts, Design, Entertainment,
Sports and Media Occupations
45
Computer and Mathmatical Occupations 42
Farming, Fishing and Forestry Occupations 33
Life, Physical and Social Science Occupations 12
Legal Occupations 8
Military Specific Occupations 8
Architecture and Engineering Occupations 8
TOTAL 4716
Top 10 Employers Customers Hired
FY22
Walmart 183
Jewel-Osco 152
McDonald's 120
Amazon 60
Goodwill 49
Mariano's 44
State of Illinois 40
UPS 39
Portillo's 38
Culver's 37

Employers who hired more than 10 VR Customers in FY22 were:

  • Casey's General Store (36)
  • Chicago Lighthouse (32)
  • FedEx (32)
  • KFC/Taco Bell (32)
  • Meijer (31)
  • Walgreens (30)
  • Home Depot (30)
  • Hy-Vee (29)
  • Burger King (29)
  • Wendy's (27)
  • Schnuck's (25)
  • Menard's (23)
  • Target (22)
  • Marshall's (20)
  • AF Services (19)
  • YMCA (19)
  • Help at Home (17)
  • Dollar General (17)
  • TJ Maxx (17)
  • Buffalo Wild Wings (16)
  • Lowe's (16)
  • Subway (14)
  • Caterpillar Inc. (14)
  • Dairy Queen (14)
  • Starbucks (14)
  • Aramark (13)
  • Ross Dress for Less (13)
  • Dunkin' Donuts (12)
  • Sodexo (11) 
  • Dollar Tree (10)
  • Pizza Hug (10)
  • Green Home Experts (10)
  • Casey's General Store (36)
  • Chicago Lighthouse (32)
  • FedEx (32)
  • KFC/Taco Bell (32)
  • Meijer (31)
  • Walgreens (30)
  • Home Depot (30)
  • Hy-Vee (29)
  • Burger King (29)
  • Wendy's (27)
  • Schnuck's (25)
  • Menard's (23)
  • Target (22)
  • Marshall's (20)
  • AF Services (19)
  • YMCA (19)
  • Help at Home (17)
  • Dollar General (17)
  • TJ Maxx (17)
  • Buffalo Wild Wings (16)
  • Lowe's (16)
  • Subway (14)
  • Caterpillar Inc. (14)
  • Dairy Queen (14)
  • Starbucks (14)
  • Aramark (13)
  • Ross Dress for Less (13)
  • Dunkin' Donuts (12)
  • Sodexo (11) 
  • Dollar Tree (10)
  • Pizza Hug (10)
  • Green Home Experts (10)
  • Casey's General Store (36)
  • Chicago Lighthouse (32)
  • FedEx (32)
  • KFC/Taco Bell (32)
  • Meijer (31)
  • Walgreens (30)
  • Home Depot (30)
  • Hy-Vee (29)
  • Burger King (29)
  • Wendy's (27)
  • Schnuck's (25)
  • Menard's (23)
  • Target (22)
  • Marshall's (20)
  • AF Services (19)
  • YMCA (19)
  • Help at Home (17)
  • Dollar General (17)
  • TJ Maxx (17)
  • Buffalo Wild Wings (16)
  • Lowe's (16)
  • Subway (14)
  • Caterpillar Inc. (14)
  • Dairy Queen (14)
  • Starbucks (14)
  • Aramark (13)
  • Ross Dress for Less (13)
  • Dunkin' Donuts (12)
  • Sodexo (11) 
  • Dollar Tree (10)
  • Pizza Hug (10)
  • Green Home Experts (10)
  •  

    Program Services

    Competitive Employment

    Competitive Integrated Employment is work that is paid at least minimum wage, performed in the community alongside non-disabled workers, and presents opportunities for advancement. Services in support of competitive employment placement generally include vocational assessment; career development; job development and placement; job retention and stability; and job coaching. Customers are provided employment services both directly by vocational rehabilitation counselors and/or through contracted services with community rehabilitation providers. An individual must be stable in a competitive integrated employment placement for a minimum of 90 days before the placement is considered successful. The program spends an average of $7,715 on each successful placement, in addition to other investments for guidance and counseling and administrative support.

    Supported Employment

    Supported Employment services are ongoing support services needed for individuals with the most significant disabilities to achieve and maintain competitive integrated employment. Services are individualized and customized to be consistent with the individual's unique strengths, abilities, interests, and informed choice. Supported employment are provided on a short-term basis and typically last 24 months after initial job placement; but can be extended as needed. Customers tend to earn approximately $240 a week through this program.

    Customized Employment

    Customized Employment is competitive integrated employment for an individual with a significant disability that is based on individualized determination of the unique strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice. Customized employment is designed to meet the unmet needs of the employers, match with the skills and interests of the individual and can be carried out through flexible strategies. Customized employment services can include job creation, self-employment, and a business within a business. Average State spending on customized employment services is $12,420. People working in customized employment earned an average of $250 per week in FY22.

    Individual Placement and Support

    DRS funds, administers, and provides technical assistance for the 56 Illinois teams that provide specialized services based on the Individual Placement and Support Model of supported employment (IPS) to thousands of Illinois' citizens with most significant disabilities in all parts of the state. IPS is a model of supported employment for people with serious mental illness and is designed to help people living with behavioral health conditions work at regular jobs of their choosing. The IPS approach is to place an individual into employment as soon as possible, placing less emphasis on the traditional concept of employment "readiness" an more emphasis on the idea that working is therapeutic for many individuals with a serious mental illness and therefore contributes to their recovery. Individuals under this plan for employment typically earn $400 a week.

    Transition

    DRS offers employment age youth with disabilities a continuum of coordinated transition services. Services primarily surround:

    • Job Exploration Counseling;
    • Work-Based Learning Experiences;
    • Counseling on Post-Secondary Education;
    • Workplace Readiness Training; and
    • Instruction in Self-Advocacy

    With nearly 200 successful closures in FY2022, customers participating in Non-STEP transition programs earned an average of $478 per week.

    STEP

    Secondary Transitional Experience Program (STEP) is a program of transition services provided through a cooperative agreement of DRS and a Local Education Agency, typically high schools. Local high schools are the largest referral source (49% of FY22 referred customers & 4,820 of students) and are key partners in the coordinated services provided to students. STEP is an assessment and work experience program that helps students with disabilities prepare to transition to employment and community participation during and after high school. Students learn to become productive, self-sufficient adults through a variety of STEP experiences. These experiences assist students in:

    • Developing desirable work habits and realistic career goals;
    • Opportunities for students to explore careers;
    • Develop the social and personal skills needed to maintain successful employment.
    • Offer meaningful work experiences in support of the overall goal of achieving competitive integrated employment. Meaningful work experiences can include in-school and work site training options, including internships and apprenticeships.

    Customers participating in the STEP program in FY22 earned an average income of $375 per week.

    Fast Track Transition

    Fast Track Transition is a program that serves students with disabilities who qualify under the Workforce Innovation and Opportunity Act (WIOA) as potentially eligible individuals. These individuals must be at least 14 and not older than 21 years of age; enrolled in an education program; and not already a participant in the DRS vocational rehabilitation program. Fast Track transition services provide pre-employment transition services.

    Project SEARCH

    Project SEARCH prepares young people with significant disabilities for success in competitive integrated employment. The program provides work-based learning experiences, workplace readiness, job exploration and skills training through on-the-job internships. Project SEARCH is a collaboration between the host business, customer/family, school district, the Community Rehabilitation Program, Workforce Investment Board, Developmental Disabilities, and the Division of Rehabilitation Services.

    College Training

    DRS supports customers that wish to pursue their post-secondary education through two-year Associates programs in community colleges, vocational and technical degree or certificate programs, bachelor's degree awarding colleges and universities, and post-graduate studies. Support services available through programs like these may include tutoring; mentoring; assistance with goal setting, organizational and study skills; structured social gatherings and support groups; counseling services; and possibly occupational or speech therapies.

    DRS has expanded its support of college transition support services throughout the state. During the last year, the program supported over 5,800 degree seeking customers. The program has a demonstrated history of assisting graduates find employment that pays on average nearly $700 a week.


    Community Engagement and Support Services

    The Division of Rehabilitation Services (DRS), Bureau of Community Engagement and Support Resources, administers the workforce unit. Our primary mission is to help build an inclusive workforce by engaging employers to strengthen their businesses and enhance career opportunities for individuals with disabilities. We work collaboratively with employers and labor and workforce associates to provide talent acquisition solutions for businesses. Through nearly 2,000 connections, the VR program continues to build strong relationships with businesses throughout Illinois to expand competitive employment opportunities for individuals with disabilities.

    The primary services we can provide businesses are:

    • Disability Awareness Training
    • Assistive Technology Presentations and Assessments
    • ADA considerations
    • Federal Bonding
    • Tax Incentives
    • Customized Training Information and Planning
    • Job Analysis
    • Targeted Hiring events
    • National employment team (NET)/Talent Acquisition Portal (TAP)
    • On-the-Job Training Contracts
    • Apprenticeships
    • Interagency Referrals