Prior to implementing a Work Provision sanction, the FCRC must determine if the customer had a good cause reason for not complying.
Accept the customer's statement as to why they voluntarily quit the job. Only request proof of the statement when you doubt the facts as given. The SNAP household must provide the needed information. If they have difficulty getting the information, offer to assist in getting the needed items.
Acceptable proof includes information from:
Use other sources when written proof cannot be obtained. Do not impose a work sanction if the needed proof cannot be verified because:
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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