MR #22.19: SNAP Policy Clarification on Explaining the Consolidated Work Rules and Form 5175

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09/15/2022

Summary


  • MR #22.13, New Consolidated Notice Created- SNAP Work Rules (IL444- 5175), dated 07/19/2022, implemented policy and procedures on issuing Form IL444-5175 with an oral explanation of the work rules to applicants of SNAP households whose members are nonexempt from Work Provisions or Work Requirement at initial application, redetermination (REDE), and whenever an exemption is lost during the certification period.
  • This manual release is to clarify that a good faith effort must be made to reach the applicant of the SNAP household by phone when an oral explanation of the SNAP work rules cannot be provided in-person.
  • Regardless of a waived REDE interview, the worker must make a good faith effort to contact the applicant of the SNAP household by phone to explain the work rule that applies to each nonexempt person and explain the other program information included on Form IL444-5175.
    • Once the application is processed and the SNAP household is determined eligible for benefits, complete the appropriate sections of Form IL444-5175 for each nonexempt person. Call the SNAP household on the day the application is processed to explain the work rules and identify the person(s) who must comply with a requirement. 
    • Upload a copy of the completed Form IL444-5175 to the Electronic Case Record (ECR) and mail the original to the SNAP household. 
    • If the SNAP household cannot be reached by phone, document in Case Comments that an attempt by phone was unsuccessful and a completed Form IL444-5175 was mailed. Consider one phone call as a good faith effort to reach the SNAP household. If the FCRC is later contacted by the SNAP household in response to receiving Form 5175, provide the oral explanation of the work rules and document in Case Comments.
  • In addition, Form IL444-5175 and an oral explanation must be provided when a new member who does not qualify for an exemption is added to the SNAP household. If Form IL444-5175 and an oral explanation of the SNAP work rules cannot be provided in-person, follow the procedure to contact the SNAP household by phone and document in Case Comments.
  • These changes are effective immediately.

Manual Revisions

[signed copy on file]

Grace B. Hou

Secretary, Illinois Department of Human Services

Forms referenced:

IL444-5175