New Mobile Processing Center in Cairo, Illinois

09/21/2022

Information Memo

Summary:

• A new Illinois Department of Human Services (IDHS) mobile processing center is open in Cairo, Illinois.
• IDHS customers can receive services offered by a Family Community Resource Center (FCRC) at the mobile processing center.
• A copy of the client notice sent to IDHS customers residing in Alexander County with pending or active cases serviced by the Pulaski FCRC can be seen here: CN 22.06/CN 22.06S.

To better assist our customers in Alexander County, the Department has opened a mobile processing center in Cairo, Illinois. The mobile processing center has IDHS staff available.

Services offered at this office include:

• Apply for benefits;
• Sign up for Manage My Case (MMC);
• Submit required IDHS forms and verifications;
• Report changes;
• Obtain answers to questions about your case;
• Receive referrals for additional services not offered by IDHS.

A client notice was sent to customers residing in Alexander County with pending or active cases serviced by the Pulaski FCRC. The client notice can be viewed here: CN22.06/CN22.06S. 

[signed copy on file]

Gracie B. Hou

Secretary, Illinois Department of Human Services