Civil Rights complaints may appear to be the same as a Program complaint: slow service, rudeness, and excessive requirements; but if an individual alleges it is because they fall under one of the protected classes: race, color, national origin, age, sex, and disability, or reprisal, or retaliation for prior Civil Rights activity, it becomes a Civil Rights complaint.
XIII. Equal Opportunity and Protection from Discrimination
XV. Handling Discrimination Complaints
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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