HSP Updates on EVV Portal

September 17th, 2021

Dear Home Service Program (HSP) Customers and Individual Providers (IPs),

HSP is writing to share important information about Electronic Visit Verification (EVV), including a new feature in the EVV Portal. In addition, HSP is reinstating an updated Overtime Policy with a 60-hour work week maximum. More information on both updates as well as a reminder about timesheets submission can be found below.

EVV Portal Update

In April 2021, HSP launched a new EVV Portal that offers Individual Providers (IP) and Customers optional read-only access to view and print IP visits. Information on how to opt-in to the EVV Portal was provided in an advance notification and can be found on the DHS website at http://www.tinyurl.com/hspportaltraining.

On October 1, 2021, HSP will add a new Customer feature to the EVV portal. Customers will be able to view a new section of the portal titled "Visit Maintenance". This section of the EVV Portal gives Customers the option to add, edit, and confirm their IP's visits. The Visit Maintenance section does not replace the requirement for IPs to submit a signed paper timesheet. In addition, final approval of the IP's visits for the purpose of payment processing will be done by the local DRS office based on a review of the Customer approved timesheets.

Customers who have already opted-in and gained access to the EVV Portal will use their existing credentials to access the new features and do not need to opt-in again. Customers who have not signed up for the optional EVV Portal and would like to do so must follow the instructions listed on the DHS Website at http://www.tinyurl.com/hspportaltraining. Here you will watch the mandatory training video and follow instructions to complete and submit the opt-in form. Submission of the opt-in form begins the process of creating your user account. Sandata, which oversees the EVV Portal, will send your login credentials to the email you entered in the opt-in form. Please allow 7 to 10 days to receive your EVV Portal login credentials.

HSP will continue to conduct optional online Q&A sessions for both Customer and IPs to answer all of your questions regarding usage of the EVV portal. Information on upcoming WebEx Q & A sessions, as well as a video training is published on the DHS website listed above. IP's and Customers must watch the training video before attending the Q&A training session.

If you have any questions, please contact your local DRS office, send a detailed email to DHS.EVV@illinois.gov, or contact the EVV Help Line at 1-888-713-5139 / 1-888-575-0531 (TTY).

IPs are still required to submit a timesheet to the local office for each pay period they work. More information on timesheets can be found on the next page.