Your Responsibility
As a WIC Vendor, you are responsible for making sure that all employees who handle WIC transactions are properly trained. Federal rules hold the store owner accountable for employee actions. If a cashier violates program rules, the store can be sanctioned.
Types of Training
Initial Training (New Vendors)
- Required for all new vendors at the time of application.
- Completed online at wic.irma.org.
- You must pass the quiz to show you understand WIC rules.
- After online training, DHS will schedule an on-site or virtual visit to confirm stocking and provide additional education.
Cashier Training - Coming Soon
- Recommended for all cashiers and front-end staff.
- Available anytime at wic.irma.org.
- Best practice: complete at least once a year and include as part of new employee onboarding.
Annual Training - Available spring 2026
- At least one store representative must complete annual training each year.
- This training usually occurs between March and May.
- DHS will email invitations to currently authorized vendors with instructions to log in at wic.irma.org.
- The person who completes training must share updates with all store staff.
Additional / Remedial Training
- DHS may require additional training if your store is found to be in violation of WIC rules.
- Vendors may also request topic-specific training by emailing DHS.WICVendor@illinois.gov with the store name, location, and training topic.
Training Materials
Important Reminders
- Owners are accountable: If an employee makes an error, the owner is responsible.
- Annual training is mandatory: Missing it may affect your authorization.
- Cashier training is highly recommended: Helps prevent violations at checkout.
