Questions and Answers for Gambling Services: Hotline and Website
Please note- The application deadline has been extended to January 28, 2022, 5 PM.
Q: I am writing to clarify that going forward, the amount of the grant will include funds from [non-state organizations]? Will that mean that those funds will be treated like the lottery funds where the agency bills the state for the entire amount and those agencies pay SUPR?
A: IDHS/SUPR will not assume the reimbursement of services from third-party vendors. Any agreements with third-party vendors are between that vendor and the applicant. The narrative and budget should include a full description of the anticipated activities to be funded by this grant that meet the requirements of the project as described by the NOFO.
Q: The NOFO indicates that it only covers a 3 month period from April through June, 2022 with an option to re-apply for FY 2023. Is this correct?
A: The 3 month timeline is correct. This allows the vendor time to ensure infrastructure is in place that will meet the requirements of the project described by the NOFO.
Q: What are the current annual volumes of gambling related calls to your existing hotline? How many calls do you receive annually? How many chats/texts do you receive annually?
A: Through targeted and enhanced marketing and outreach efforts, it is the intent of IDHS/SUPR to expand the number of calls and virtual messages to the levels noted in Section A of the NOFO. The hotline will have the capacity to accommodate 10,000 calls and 1000 text/chat messages per year with staff on duty solely for the purpose of answering hotline calls and/or virtual messaging with individuals in their preferred language.
