When the customer requests an exception, local office staff and central office staff work together to process the request and notify the customer of the decision within 45 days. Follow these procedures even if it is obvious that the customer does not meet the requirements for an exception.
NOTE: You cannot enter code 686 if the person requesting is not active in the case. For a TANF case, this occurs when the person has been deleted due to the time limit or a person with a 60+ counter applies to be added.
Copy necessary items from the case record and open a Category 94 or 96 case(s) for the persons you deleted from the TANF case. If the family receives SNAP, review the SNAP case and make appropriate changes.
If the minor parent does not submit the mail-in application, do not delete the minor and child from the case.
SWAP the zero grant case to 94 or 96. If the family receives SNAP, review the SNAP case and make appropriate changes.
Proceed with the medical/SNAP application while the exception request is pending. If eligible, approve the Medical case and SNAP as soon as possible. Pend the cash application using the procedures in place for approving medical prior to the 30th day. Do not wait for the central office decision on the customer's request for an exception to approve medical or SNAP.
If the counter is at 60 or above and the applicant is not the parent of some (or any) of the children, tell the applicant only the children for whom they are not the parent are eligible for cash unless an exception is approved. Approve an RPY cash case for the children who are not sons and daughters of the applicant, whether or not the applicant requests an exception.
TANF eligibility for the applicant and their children who are not minor parents depends on approval of the exception request. If they are eligible for medical and SNAP, approve a Medical case with SNAP and pend the cash application until a decision is received on the exception request.
If the applicant has a child who is a minor parent with their own child in the home, have the minor parent and child apply for cash in a separate case if the applicant does not request or qualify for an exception.
Make a recommendation to approve or deny the exception and explain why. Back up your recommendation with all relevant information covering the entire period the customer received TANF. This may include such things as a history of the customer's involvement with SSI, previous barriers or exemptions, the customer's sanction history, the customer's education, and the local office assessment of the customer's current medical condition or barrier. Besides information directly related to the exception reasons, include other information about the family situation that may affect the customer's ability to work.
If you recommend exception approval, also recommend a review date. Obtain the signature of the LOA or designee.
Department of Human Services
Bureau of Policy Development
100 S. Grand Ave. East
Springfield, IL 62762
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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