WAG 02-08-02-a: Interview

PM 02-08-02-a

Conduct a telephone interview when an office interview is waived (see PM 02-06-01-b). Send Form IL444-267T Appointment Notice to schedule an interview appointment.New Manual MAterial Do not issue Form IL444-0267 Verification Checklist requesting verification before or when scheduling an expedited interview appointment. Only issue a IL444-0267 VCL once the interview is complete and follow expedited processing timeframes.

After the interview is held, if the applicant:

  • is eligible and all eligibility factors are verified at the interview, issue expedited benefits, run eligibility and certify ongoing benefits; or
  • is eligible but verifications are postponed, issue expedited benefits for:
    • 1 month if the application was filed on or before the 15th of the month; or 
    • 2 months if the application was filed after the 15th of the month; and 
      • Issue IL444-267 VCL Verification Checklist to the applicant and allow 10 days to return the needed verifications. IES will display an Alert 2 days prior to the due date of the Form 267 VCL.
      • A central IL444-360c Notice of Decision will be sent to the SNAP household with the statement: If you were asked to provide additional verifications, these must be submitted before additional SNAP benefits will be approved.
      • Do not obtain a second signature page. No additional registration is required in IES. The Alert is displayed in IES indicating "SNAP has not yet been disposed". 
  • If the applicant waives the right to an expedited interview or fails to keep the scheduled expedited interview, process the application using regular processing timeframes. Document the reason for using regular processing timeframes Case Comments.

New Manual MaterialEXAMPLE: A SNAP application was received for Mr. R in the Expedited Queue in IES. Because Mr. R is potentially eligible for expedited SNAP benefits, and 2 cold calls were placed with no success, an interview must now be scheduled for Mr. R. in order to determine eligibility. An IL444-0267T Appointment Notice must be sent no later than the following business day to Mr. R with interview scheduled within 14 days from the application date. No other information is requested on the IL444-0267T Appointment Notice. Once the interview has been conducted with Mr. R, and all electronic sources have been used first to verify income, the eligibility worker can now send an IL444-0267 Verification Checklist to request any additional verifications required and allow 10 calendar days for Mr. R to submit his verifications.