PM 02-08-02-a
Conduct a telephone interview when an office interview is waived (see PM 02-06-01-b). Send Form IL444-267T Appointment Notice to schedule an interview appointment. Do not issue Form IL444-0267 Verification Checklist requesting verification before or when scheduling an expedited interview appointment. Only issue a IL444-0267 VCL once the interview is complete and follow expedited processing timeframes.
After the interview is held, if the applicant:
EXAMPLE: A SNAP application was received for Mr. R in the Expedited Queue in IES. Because Mr. R is potentially eligible for expedited SNAP benefits, and 2 cold calls were placed with no success, an interview must now be scheduled for Mr. R. in order to determine eligibility. An IL444-0267T Appointment Notice must be sent no later than the following business day to Mr. R with interview scheduled within 14 days from the application date. No other information is requested on the IL444-0267T Appointment Notice. Once the interview has been conducted with Mr. R, and all electronic sources have been used first to verify income, the eligibility worker can now send an IL444-0267 Verification Checklist to request any additional verifications required and allow 10 calendar days for Mr. R to submit his verifications.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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