WAG 02-06-01-e: Client Information

(FCRC) Provide the following information to the applicant.

  1. Revised Text(FCRC) For Medical programs requiring a disability determination not already completed, explain the medical records or exams needed to determine blindness or disability, medical barrier for work, or the need for long term care.

    Deleted Text

    • Revised TextIf disability determination is needed, gather needed information and provide to the Client Assessment Unit (CAU) per the CAU Checklist.
  2. (FCRC) For TANF, explain the Work and Training Activities participation requirements.
  3. (FCRC) Explain the Healthy Kids program (see PM 20-21-00).
  4. (FCRC) For SNAP, explain the policy regarding registration with Job Service (see PM 21-06-03).
  5. (FCRC) Explain the assignment of medical support rights (see PM 03-19-00), TPL (see PM 23-08-00), and the Department's right to be reimbursed by a third party resource for medical bills which they should have paid.
  6. (FCRC) If a family member has a high cost medical condition and health insurance is available to them, explain the HIPP Program (see PM 23-08-01). Give them HIPP Information Sheet (HFS 3459) and help them complete Health Insurance Premium Payment (HIPP) Referral (HFS 3459B).
  7. (FCRC) If the application is for medical assistance, and income is in excess of the income standard Revised Text or for AABD Medical if income and/or assets are in excess of the asset limits, explain spenddown (see PM 15-08-00).
  8. (FCRC) Explain the Child Support Program and the customer's responsibility to cooperate. Explain the Department's rights to any support paid by an absent parent on behalf of their children who receive assistance (see PM 24-01-04). Ask the customer to sign IL444-1260A.
  9. (FCRC) Inform the customer of the requirement to complete an annual redetermination of benefits. The IL444-4769 Redetermination Fact Sheet will be sent with the IL444-360C - Notice of Decision. 
  10. (FCRC) If a person in the SNAP unit has to meet the work requirement, explain the SNAP work requirement and issue SNAP Work Requirement Fact Sheet (Form 3674). If they indicate that they now do or want to do volunteer community work, issue Volunteer Community Work Information (Form 3673) and explain use of the form.
  11. (FCRC) If the applicant is working and has child care costs, explain the child care program. Tell the customer of the verification required (see PM 06-16-05).
  12. (FCRC) Explain the applicant's responsibility to provide sufficient information to enable the FCRC to locate them, such as:
    • the name, address, and home number of the landlord, a relative, a friend, a neighbor or other person through whom the applicant can be located;
    • if the current residence is considered temporary, how long they think they'll be there; and
    • Revised Textreport if they change address or location. 

      Tell the applicant that if the Department cannot locate them, assistance is denied/canceled.

  13. (FCRC) Immediately upon learning that an AABD applicant has no shelter, tell them:
    • that when all eligibility factors have been verified and they are found eligible, a disbursing order may be issued to obtain shelter; and
    • of any known place(s) that accept disbursing orders for shelter.
    1. Once an Applicant reports that shelter has been found and a disbursing order is necessary.
      • (FCRC) Issue the disbursing order immediately, if all eligibility factors have been verified, but no later than 5:00 p.m. on the first workday after the date of the request.
      • (FCRC) Tell the client to return any disbursing order refused by a vendor so another may be issued.
  15. (FCRC) Revised TextContact all other state assistance offices indicated by the customer to determine the effective date of cancellation and the exact amount of the assistance payment from another state. Document the contact in Case Comments in IES.
  16. (FCRC) Explain the enrollment process for direct deposit to cash applicants. If the applicant wants direct deposit:
    • Enter the case name, address, and case ID number on IL444-2493 - Authorization for Direct Deposit of Assistance Warrant.
    • Give the applicant IL444-2493.
    • (Applicant) Revised TextCompletes and signs Section A of IL444-2493 and takes the form to the bank, savings and loan, or credit union. If approval is given, the bank, savings and loan, or credit union completes Section B of IL444-2493 and sends the completed and signed form to the Exception Processing Unit for enrollment.

      Revised TextIL444-2501CF - Notice of Direct Deposit is mailed centrally via IES and informs the customer of the month and year direct deposit begins. All Cash Direct Deposits are available on the 8th of each month.

  17. (FCRC) Explain the Illinois Link System to Cash and SNAP applicants.
  18. (FCRC) Revised TextExplain the HFS 469 - Medical Card is mailed with the IL444-360C - Notice of Decision when a determination for Medical coverage has been processed.
  19. (FCRC) Revised TextExplain the policy about responsibility to report changes based on the reporting requirements for each program.
  20. (EW) Explain the policy about confidentiality of case records (see PM 01-01-04).
  21. (EW) Explain the policy about use of SSNs (see PM 03-11-01).