If a person asks to change the interview day or time, they have not failed the appointment. Schedule another interview as soon as possible.
Schedule another appointment for someone who fails to come to the interview, if they ask for a new appointment.
If someone does not come for the interview and does not call for a new time and date, deny the cash application and progress to medical. If the applicant also applied for SNAP benefits, register a SNAP only application and mail a Notice of Missed Interview. If the SNAP applicant has not rescheduled the interview, deny the application on the 30th calendar day following the date of application. Do not deny the application before the 30th calendar day.
A Notice of Missed Interview is sent centrally and the system centrally denies the SNAP application on the 30th day if the applicant does not respond to the notice. See WAG 02-06-01-c for when the notice is centrally sent.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2020 Illinois Department of Human Services