eWIC Contacts

State WIC office

• To contact the Vendor Management Unit
  • Email for retailers: DHS.WICVendor@illinois.gov
  • Phone: (844) 901-0962
• To request that a food item be added to the APL
  • Complete the UPC Form and email DHS.WICFoods@illinois.gov

EBT Processor

• To contact the Solutran Vendor Helpdesk regarding Settlement Issues, FTP Connectivity, Missing APL etc.
  • Email: EBTServices@Solutran.com
  • Phone: (866) 730-7746

Equipment Provide Issues

• Vendors with Integrated Cash Registers
  • Contact your POS Provider
• Vendors with Stand-Beside Equipment to process eWIC transactions
  • Email: EBTServices@Solutran.com
  • Phone: (866) 730-7746