eWIC Contacts

State Issues Contact Information
Adding a food item to the APL Complete UPC form and email DHS.WICFoods@illinois.gov
Forgot Vendor ID or other questions Contact the State WIC office at DHS.WICVendor@illinois.gov
Solutran Issues Contact
Settlement issues Email EBTServices@Solutran.com Call (833) 504-4119
FTP connectivity Email EBTServices@Solutran.com Call (833) 504-4119
Missing APL Email EBTServices@Solutran.com Call (833) 504-4119
Equipment Provider Issues Contact
Transaction issues Contact your equipment provider
Banking information has changed Contact your equipment provider
Picking up APL Contact your equipment provider