Santrax (EVV) Readback Feature

Created 7/15/2020

When an Individual Provider (IP) performs a call in/out through EVV, he or she will now hear the Santrax ID they entered read back to them for approval.

• If the IP approves the Santrax ID readback as correct, the call will continue as normal.
• If the IP declines the Santrax ID readback as incorrect, the IP will be given two more chances to enter the correct Santrax ID.
• If the IP incorrectly enters the Santrax ID three times, the visit will not be successfully recorded.