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Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
Good Cause can be given for TANF, AABD cash and RRP cash when the SSA office in their area is closed or is providing limited services. Workers should continue to allow Good Cause when the applicant provides proof of their inability to apply for an SSN or it is known to the worker that the SSA office in the area is closed or is providing limited services.
In order to avoid pending the ongoing month for verification of the SSN, IES should be coded as follows:
Workers should create a manual task 7 months from the month of application to request proof of applying for or receipt of the SSN.
[signed copy on file]
Grace B. Hou
Secretary, Illinois Department of Human Services
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