06/05/2020
Policy Memo
Federal regulations require that to constitute a valid telephonic signature, the telephonic signature system must make an audio recording of the household's verbal assent and a summary of the information to which the household assents. The telephonic signature system must provide for linkage from the audio file of the recorded verbal assent to the application so that staff have ready access to the household's entire case file
If an initial application is received over the phone or a paper application is submitted without a signature:
FCRC staff must continue to comply with all other applicable interview and signature requirements.
[signed copy on file]
Grace B. Hou
Secretary, Illinois Department of Human Services
Form 267T
Form 360R
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce M. Quintero, Secretary Designate
IDHS Office Locator
IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY
© 2023 Illinois Department of Human Services