Positive or Symptomatic COVID-19 Reporting Requirements

Positive or Symptomatic COVID-19 Reporting Requirements (pdf)

Dear Home Services Program Customers and Providers,


To minimize the risk of contracting and/or spreading COVID-19, DRS provides the guidance below on reporting requirements. This guidance shall be used if a HSP Customer or Provider receives a positive COVID-19 test result.


For HSP Customers that test positive for COVID-19:

  • You, as the employer, should inform your provider(s) of the positive COVID-19 test result.
  • You should inform your HSP Counselor and your provider(s) of a positive COVID-19 test result within 24 hours of obtaining the positive test result and before face-to-face contact is made.
  • If you have a Provider(s) that has a positive COVID-19 test result, you must inform your HSP Counselor immediately.


For Providers that test positive for COVID-19:

  • You, as the healthcare worker, should inform your Customer(s) of the positive COVID-19 diagnosis.
  • You should inform your Customer(s) of a positive COVID-19 test result within 24 hours of obtaining the positive test result and before face-to-face contact is made.
  • If you have a Customer(s) that has a positive COVID-19 test result, you must inform your Customer's HSP Counselor. You can reach your Customer's HSP Counselor through your Customer, the DRS COVID-19 Hotline at 1-877-581-3690, or the IDHS website's DHS Office Locator.


For HSP Customers and Providers Experiencing Symptoms:

If you are experiencing COVID-19 symptoms1 but have not been administered or received a COVID-19 test, please do the following:

  • Take CDC & DPH recommended safety and social distancing precautions;
  • Contact your medical professional immediately, if you have not already done so;
  • Inform any person(s) who may have close contact with you;
  • Inform your HSP Counselor or your Customer's HSP Counselor


For more COVID-19 guidance on health and safety, symptom, stay at home order, and more visit:

IDPH Guidance: http://www.dph.illinois.gov search "Coronavirus Frequently Asked Questions"

CDC Guidance: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

DHS Guidance: https://www.dhs.state.il.us/page.aspx?item=123118

HSP Information: https://www.dhs.state.il.us/page.aspx?item=123225


1 According to the Centers for Disease Control (CDC), symptoms may include mild to severe respiratory illness with a subjective or confirmed fever, cough, and difficulty breathing.